Manager, Online Merchandising

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the ecommerce merchandising function for Shiseido Group’s luxury brand lineup

• Lead, mentor, and nurture a team of eMerchandisers

• Ensure effective execution across catalog management, navigation, on-site search, content, and promotional activities

• Act as a merchandising subject matter expert and primary escalation contact

• Manage site merchandising, content updates, and promotions utilizing Salesforce Commerce Cloud

• Coordinate project management for front-end content and oversee development and quality assurance tasks

• Set up, test, validate, and implement promotional campaigns

• Optimize the use of SFCC Business Manager merchandising and enhancement tools

• Enhance merchandising operations, governance, execution standards, and speed-to-market

• Maintain comprehensive merchandising documentation and knowledge repositories in Confluence

• Oversee team operations, resource distribution, workflow management, prioritization, delivery tracking, and capacity planning

• Supervise subscription program operations and vendor partnerships

• Collaborate with Analytics on tracking, tagging, KPI reporting, dashboards, and optimization initiatives

• Work closely with Ecommerce, Digital Marketing, CRM, ADX, IT, Product Management, and Development teams

• Direct merchandising workstreams through requirement collection, development, configuration, testing, UAT, defect resolution, deployment, and business sign-off

• Perform post-launch performance evaluations

• Collaborate on experimentation and A/B testing projects

⛳️ Requirements

• Over 7 years of experience in Ecommerce with a comprehensive understanding of online merchandising, site optimization, web analytics, and implementing ecommerce enhancements via cross-functional IT projects and release cycles

• Extensive hands-on experience with ecommerce platforms and tools, ideally Salesforce Commerce Cloud (SFCC), covering merchandising configurations, promotions, catalog management, search, content publishing, troubleshooting, and QA validation

• Proven ability to lead and develop eCommerce merchandising teams

• Strong skills in translating business requirements into functional specifications and collaborating with Product, IT, and Development teams

• Practical experience with QA, UAT, troubleshooting, and ecommerce project execution

• Familiarity with AI-driven ecommerce tools and functionalities

• Experience in managing third-party development and technology partners

• Analytical and data-oriented mindset

• Strong time-management and project management capabilities

• Ability to prioritize tasks according to business goals

• Excellent organizational skills

• Capacity to establish and maintain timelines, while working effectively within deadlines

• Proficiency in interpreting site analytics data, generating reports, and summarizing findings in a way that aligns with business objectives

• Exceptional attention to detail and quality assurance skills

• Strong knowledge of Word, Excel, and PowerPoint

• Familiarity with the beauty market is advantageous

🏝️ Benefits

• Medical, Dental, & Vision Insurance

• Life and Disability Insurance

• Paid Time Off

• Paid Volunteer Days

• Paid Company Holidays

• Paid Parental Leave

• 401K with 6% Company Match

• Talent Development & Learning Programs

• Internal & International Mobility

• Product Discounts & Annual Gratis

• Employee Led Affinity Groups

• Tuition Reimbursement

• Bonus program with the potential for overachievement