Manager, Membership Growth Operations

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Analyze and consolidate monthly meeting notes from Growth Membership Managers across four global super-regions.

• Recognize recurring themes in recruitment, trends, and opportunities for co-investment plans.

• Deliver growth summaries and trend reports to senior leadership in the growth sector.

• Arrange, coordinate, and oversee internal and external calls for the Growth Portfolio team.

• Establish and manage Growth WhatsApp groups and other communication platforms.

• Compose and distribute monthly newsletters and updates for stakeholders.

• Assist in logistics, content creation, and coordination for growth-related events, including GLC and VCOT sessions.

• Act as the primary contact for membership qualifications and inquiries.

• Monitor, update, and manage applications for new members and prospects.

• Provide operational assistance for membership activities, including regional onboarding and training.

• Aid in the development of “Coming Soon” chapters through processing applications and preparing for launches.

• Work in conjunction with regional staff, tech support, and administrative teams for chapter setup and integration.

• Maintain project trackers, timelines, deliverables, and task lists.

• Prepare documentation, meeting notes, and follow-up communications.

• Oversee external vendors for Growth Portfolio projects as necessary.

• Conduct monthly audits and updates for growth leadership.

• Create and manage surveys, feedback forms, and application reviews.

• Monitor engagement and application traffic, identifying areas for operational enhancement.

• Serve as the main liaison for Leadership Development across Recruitment, Member Engagement, and Accelerator Teams.

• Align leadership development resources and initiatives with the growth goals of EO’s portfolio.

• Support frameworks, processes, and models for the growth leadership community.

• Undertake additional responsibilities that support growth and organizational expansion.

⛳️ Requirements

• Bachelor’s degree in business, marketing, communications, a related field, or equivalent industry experience.

• At least 5 years of relevant work experience in a growth or development role.

• A minimum of 3 years of project management experience, demonstrating successful project delivery.

• A proven history of driving growth initiatives and meeting membership targets within membership-based organizations or associations is preferred.

• Experience in leading cross-functional teams to execute strategic growth initiatives.

• Preferred experience in event management, including budget handling and coordinating marketing efforts.

• Ability to engage with entrepreneurs and stakeholders with tact, diplomacy, and professionalism.

• Exceptional organizational and time management abilities.

• Excellent writing and presentation skills.

• Advanced proficiency in CRM systems, digital marketing tools, and data analytics platforms.

• A collaborative self-starter capable of working independently as well as part of a team.

• Strong attention to detail and a solution-oriented mindset.

• Flexibility and eagerness to learn and grow in a dynamic environment.

• Comfort and proficiency in working across diverse cultures, geographies, and time zones.

• Strong analytical skills with the ability to interpret data and make informed decisions.

• Experience using data analytics to drive growth and enhance recruitment strategies.

• Willingness to travel as needed to support regional and chapter growth initiatives.

🏝️ Benefits

• Competitive total rewards package.

• Flexible work environment.

• Generous resources for professional development.

• Access to top experts in the field of entrepreneurship.

• Accommodations during the recruitment process and employment as mandated by applicable law.