Manager, Long Haul Technician Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee team objectives and report on performance relative to established goals, including MTTR, revenue, and OTP.

• Recruit, retain, and nurture a team of 15 Field Technicians.

• Design training and mentoring programs for both new and existing team members.

• Collaborate with internal organizations and third parties to address maintenance, break-fix, and turn-up activities within expected service levels.

• Develop, refine, and document workflows with internal teams.

• Prioritize tasks assigned to the team.

• Monitor expenses against the projected budget.

• Create, track, and report on the assigned region's projected budget.

• Forecast and manage inventory for the designated region.

• Manage the Zayo fleet program in conjunction with the Fleet Manager.

• Formulate a disaster recovery plan for the assigned region.

• Contribute to the expansion of Workforce Management, including team members, systems, and process development such as Salesforce.

• Establish and publish 24/7 on-call and after-hours coverage schedules.

• Collaborate with the remote support team to identify, isolate, and resolve network and customer impairments.

⛳️ Requirements

• Candidates must currently be authorized to work in the United States on a full-time basis.

• This position does not qualify for employer-sponsored work authorization, including OPT, TN, H1B, or any other type of work visa, now or in the future.

• A Bachelor’s Degree in management or a related field is required, or a High school diploma/GED with nine years of relevant experience.

• A minimum of five years of relevant experience along with two years in a leadership or managerial role is necessary.

• Must be comfortable presenting data and financial information to teams and various departments.

• Excellent communication skills are required.

🏝️ Benefits

• Health insurance.

• Life insurance.

• Disability retirement plans.

• Paid time off.

• Excellent health, dental, and vision insurance.

• Retirement 401(k) savings plan.

• Generous paid time off policy including paid parental leave.