Manager, Long Haul Technician Operations

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Direct a geographically distributed team tasked with safeguarding Zayo’s long-haul fiber network.

• Supervise long-haul route patrols, damage prevention efforts, construction oversight, and sanctioned secondary technical operations.

• Allocate resources based on network risk, construction activities, customer impact, and route coverage needs.

• Ensure that preventive maintenance, fiber testing, alarm investigations, and facility inspections are conducted by trained and authorized personnel.

• Enhance response times, minimize unnecessary dispatches, and boost operational efficiency.

• Standardize workflows, improve documentation practices, and implement systems for patrol management, locate audits, and network upkeep.

• Lead the mobilization and coordination of field teams during major fiber damage incidents and network disruptions affecting customers.

• Collaborate with NOC, Service Assurance, OSP, Emergency Restoration, Engineering, and other stakeholders for damage assessments, fiber testing, access coordination, and restoration activities.

• Convey field conditions, network threats, and restoration needs effectively.

• Perform post-incident evaluations and integrate lessons learned into damage prevention and route protection initiatives.

• Recruit, guide, mentor, and retain Long Haul Technicians.

• Set expectations regarding safety, route ownership, technical proficiency, communication, documentation, and accountability.

• Create onboarding, training, certification, mentoring, and succession planning programs.

• Track operational KPIs related to fiber damage, patrol completion, construction engagement, locate precision, safety, restoration readiness, productivity, and employee growth.

• Leverage operational data and reports to identify risks, address performance shortcomings, and foster continuous improvement.

• Assess workforce capacity and territorial coverage to determine resource necessities.

• Manage territory budgets, overtime, travel, vendor usage, fleet requirements, equipment, and emergency restoration assets.

• Develop business cases for additional resources and align expenditures with forecasts and organizational goals.

• Cultivate partnerships across field operations, network operations, engineering, construction, GIS/network records, procurement, fleet, and external service providers.

• Integrate field intelligence with teams responsible for network operations, maintenance, restoration, and infrastructure records.

• Ensure that all work adheres to safety, maintenance, change management, and escalation protocols.

⛳️ Requirements

• Candidates must currently be authorized to work in the United States on a full-time basis.

• At least 5 years of relevant experience in telecommunications, fiber networks, OSP, Field Operations, or Damage Prevention.

• A minimum of 2 years of supervisory, leadership, or management experience.

• Strong understanding of fiber optic networks, long-haul infrastructure, outside plant operations, Damage Prevention, utility locating, and excavation risks.

• Proven ability to lead geographically dispersed field teams and prioritize resources according to network risks and customer impact.

• Experience in managing operational performance, budgets, workforce capacity, vendors, and field resources.

• Capability to interpret operational data, drive process enhancements, and communicate effectively with employees, cross-functional partners, and senior leadership.

• Strong emphasis on safety and a demonstrated ability to lead during high-pressure network incidents and restoration situations.

• Familiarity with OTDR and fiber testing equipment, GIS, network documentation, and field workforce management systems is preferred.

• A Bachelor’s degree in Telecommunications, Engineering, Business, Management, or a related field is preferred; equivalent relevant industry experience may be considered.

• Experience in supporting long-haul fiber networks, restoration, utility locating, or Damage Prevention is strongly preferred.

• Must be willing to work without employer-sponsored work authorization, including OPT, TN, H1B, or any other type of work visa, now or in the future.

🏝️ Benefits

• Health insurance

• Life insurance

• Disability plans

• Retirement plans

• Paid time off

• Paid parental leave

• Dental insurance

• Vision insurance

• Retirement 401(k) Savings Plan