Manager, Long Haul Technician Operations

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Lead a geographically distributed team tasked with safeguarding Zayo’s long-haul fiber network.

• Supervise long-haul route patrol, damage prevention, construction oversight, and authorized secondary technical activities.

• Allocate resources based on network risk, construction activities, customer impact, and route coverage needs.

• Ensure that preventive maintenance, fiber testing, alarm investigations, and facility inspections are conducted by qualified and authorized personnel.

• Enhance response times, minimize unnecessary dispatches, and boost operational efficiency.

• Standardize workflows, reinforce documentation, and implement systems for patrol management, locate audits, and network upkeep.

• Direct field-team mobilization and coordination during critical fiber damage incidents and network events affecting customers.

• Collaborate with NOC, Service Assurance, OSP, Emergency Restoration, Engineering, and other stakeholders on damage assessments, testing, access coordination, and restoration efforts.

• Relay information regarding field conditions, network threats, and restoration needs.

• Conduct post-incident evaluations and integrate lessons learned into damage prevention and route protection strategies.

• Recruit, lead, mentor, and retain Long Haul Technicians.

• Set expectations for safety, route ownership, technical skills, communication, documentation, and accountability.

• Develop onboarding, training, certification, mentoring, and succession-planning programs.

• Establish and monitor operational KPIs.

• Utilize operational data to identify risks, address performance gaps, and promote continuous improvement.

• Assess workforce capacity and territory coverage to determine resource requirements.

• Manage territory budgets, overtime, travel, vendors, fleet needs, equipment, and emergency restoration resources.

• Create business cases for additional resources and align expenditures with forecasts and business objectives.

• Foster partnerships across field operations, network operations, engineering, construction, GIS/network records, procurement, fleet, and external service providers.

• Connect field intelligence with teams responsible for network operations, maintenance, restoration, and infrastructure records.

• Ensure adherence to safety, maintenance, change management, and escalation procedures.

⛳️ Requirements

• Candidates must be currently authorized to work in the United States on a full-time basis.

• No employer-sponsored work authorization, such as OPT, TN, H1B, or any other type of work visa, now or in the future.

• Strong understanding of fiber optic networks, long-haul infrastructure, outside plant operations, Damage Prevention, utility locating, and excavation risks.

• Proven capability to lead geographically dispersed field teams and prioritize resources based on network risks and customer impact.

• Experience in managing operational performance, budgets, workforce capacity, vendors, and field resources.

• Ability to analyze operational data, drive process enhancements, and communicate effectively with employees, cross-functional partners, and senior leadership.

• Strong safety orientation and demonstrated ability to lead during high-pressure network incidents and restoration scenarios.

• Familiarity with OTDR and fiber testing equipment, GIS, network documentation, and field workforce-management systems is preferred.

• Bachelor’s degree in Telecommunications, Engineering, Business, Management, or a related field preferred; equivalent relevant industry experience may be accepted.

• Minimum of 5 years of relevant experience in telecommunications, fiber networks, OSP, Field Operations, or Damage Prevention.

• Minimum of 2 years of supervisory, leadership, or management experience.

• Experience with long-haul fiber networks, restoration, utility locating, or Damage Prevention is strongly preferred.

🏝️ Benefits

• Health insurance.

• Life insurance.

• Disability retirement plans.

• Paid time off.

• Excellent Health, Dental & Vision Insurance.

• Retirement 401(k) Savings Plan.

• Generous paid time off policy including paid parental leave.

• Discretionary annual incentive plan eligibility for non-sales roles.