Manager, LM Operations

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage the daily functions of contract carriers, which include overseeing schedules, route tracking, reporting, and maintaining relationships with carriers and helpers.

• Foster staff development by mentoring and training them on company policies and procedures.

• Conduct interviews, hire staff, enforce discipline, and address employee-related issues.

• Ensure adherence to corporate warehouse policies, procedures, and programs.

• Supervise personnel by planning, assigning, and directing tasks; evaluating performance; rewarding and disciplining employees; and addressing complaints and challenges.

• Utilize route planning software to create efficient delivery routes.

• Oversee the dispatch of contract carriers and troubleshoot issues as they arise throughout the day.

• Recognize problem areas and reorganize routes to enhance operational efficiency.

• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.

• Ensure that tasks are completed accurately and within designated time frames.

• Make certain that photos are taken for every job completed.

• Allocate and request additional resources as necessary.

⛳️ Requirements

• A minimum of 5 years of relevant logistics and supervisory experience is required.

• Proficiency in Microsoft Office, including Word, Outlook, and Excel, is essential.

• A Bachelor's degree in business, logistics, or a related field is preferred.

• Must be available to work various shifts, including holidays, days, evenings, nights, and weekends.

• Willingness to travel occasionally between branches and regions is necessary.

• Experience in mentoring, training, and supporting newer or less-experienced team members is important.

• Bilingual proficiency in English and Spanish, including reading, writing, and speaking, is preferred.

• Strong business acumen with a collaborative approach to working with management teams is required.

• Must successfully pass a pre-employment drug test if mandated after a conditional offer.

🏝️ Benefits

• Competitive salary.

• Paid time off, which includes up to 8 holidays, up to 2 floating Diversity Days, and up to 13 days PTO for hourly employees or up to 15 days PTO for salaried employees.

• Up to 40 hours of bereavement leave.

• Up to 16 hours for volunteer work.

• Leave for jury duty.

• A minimum of 2 weeks of family bonding leave.

• Up to 40 hours of leave for prenatal care.

• 401(k) retirement plan with a company match of up to 5%.

• Comprehensive health, prescription, dental, and vision insurance.

• Basic and supplemental life insurance.

• Short- and long-term disability insurance.

• Accidental death and personal loss insurance.

• Business travel insurance.

• Legal services insurance.

• Coverage for ID theft, accidents, critical illnesses, and hospital indemnity.

• Employee Assistance Program (EAP).

• Tuition reimbursement.

• Adoption assistance.

• Health Savings Account.

• Health Care Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Commuter Spending Account.

• Health Reimbursement Arrangement.

• Potential for bonus or commission pay.