Manager, Lease Administration

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee all facets of service delivery for a client or a group of clients.

• Ensure the accuracy of database information and the punctuality of client reporting.

• Manage the daily operations between the Company and the client effectively.

• Direct and oversee the routine daily operations for the client account.

• Comprehend client needs by reviewing and updating client contract files.

• Prepare for and follow up on client meetings, proposing solutions to enhance client satisfaction.

• Guarantee high data quality and timely processing of data.

• Maintain current document logs with minimal overdue tasks.

• Assist in training and supervising account personnel in collaboration with Senior Management.

• Establish and maintain documented client procedures and protocols during onboarding and quarterly as required.

• Create and uphold client satisfaction metrics based on Service Level Agreements.

• Review and present internal and external reports and deliverables along with analysis and footnotes.

• Escalate new service requests and prepare monthly billing logs.

• Engage in production work as necessary or in the absence of PC/LA personnel.

• Update internal systems, including network, SharePoint, and document logs.

• Utilize CLA tools, which encompass weekly plans, project lists, client check-ins, and monthly follow-up calls.

⛳️ Requirements

• Exceptional communication skills, including the ability to engage in strategic discussions and articulate positions both verbally and in writing.

• Intermediate mathematical skills, including the ability to calculate CPI increases and percentage changes.

• Proficient in computer and database maintenance.

• Capable of creating spreadsheets and documents with analysis using Excel.

• Ability to organize and participate in meetings.

• Proficient in presentation software and business case development.

• Bachelor’s degree from an accredited four-year institution, or one to two years of relevant experience and/or training, or an equivalent combination of education and experience.

• Proficient in Windows software.

• Skilled in Microsoft Office applications, including Word, Excel, and PowerPoint.

🏝️ Benefits

• 100% remote work / telecommuting.

• Opportunities for learning, advancement, mentorship, and recognition.

• Value placed on individual and team contributions.

• Reasonable accommodations available for individuals with disabilities.

• Commitment to equal opportunity employment.