Manager, Last Mile Operations

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage the daily operations of contract carriers, which includes overseeing contractor schedules, monitoring routes, generating reports, and maintaining relationships with contract carriers and their assistants.

• Cultivate and mentor team members to achieve their objectives.

• Provide training to staff on company policies and procedures.

• Conduct interviews, hire personnel, administer discipline, and resolve any issues that arise.

• Ensure adherence to corporate warehouse policies, procedures, and programs.

• Supervise team members, plan and assign tasks, direct work efforts, evaluate performance, reward and discipline employees, and address any complaints or problems.

• Utilize route planning software to create efficient delivery routes.

• Oversee the dispatch of contract carriers and address issues as they occur during the day.

• Identify areas of concern and restructure routes to enhance operational efficiency.

• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.

• Ensure that work is performed accurately and within the designated time frames.

• Confirm that photos are taken for each job completed.

• Allocate and request additional resources as necessary.

⛳️ Requirements

• A minimum of 5 years of relevant logistics and supervisory experience.

• Proficiency in Microsoft Office, including Word, Outlook, and Excel.

• Flexibility to work various shifts, including holidays, days, evenings, nights, and weekends.

• Willingness to travel occasionally between branches and regions.

• Experience in mentoring, training, and guiding less experienced team members.

• Strong business acumen with a readiness to collaborate with management teams.

• A bachelor's degree in business, logistics, or a related field is preferred.

• Bilingual proficiency in English and Spanish, including reading, writing, and speaking both languages, is preferred.

🏝️ Benefits

• Competitive salary.

• Paid time off, encompassing up to 8 holidays, up to 2 floating Diversity Days, and up to 13 days PTO for hourly employees or up to 15 days PTO for salaried employees.

• Up to 40 hours of bereavement leave.

• Up to 16 hours of volunteer time.

• Jury duty leave.

• A minimum of 2 weeks of family bonding leave.

• Up to 40 hours of prenatal care leave.

• 401(k) retirement plan with a company match of up to 5%.

• Comprehensive health, prescription, dental, and vision insurance.

• Basic and supplemental life insurance.

• Short- and long-term disability insurance.

• Accidental death and personal loss insurance.

• Business travel insurance.

• Legal services insurance.

• ID theft insurance.

• Accident insurance.

• Critical illness insurance.

• Hospital indemnity insurance.

• Employee Assistance Program (EAP).

• Tuition reimbursement.

• Adoption assistance.

• Health Savings Account.

• Health Care Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Commuter Spending Account.

• Health Reimbursement Arrangement.