Manager, Juniper Product Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the strategic and tactical product management for Juniper Payments products and services.

• Act as a key member of the Juniper leadership team, reporting directly to the Head of Juniper Payments.

• Manage the complete product development lifecycle for both current and future capabilities, along with compliance requirements.

• Function as a subject matter expert and liaison regarding ACH, FedWire, Instant Payments, and related funds-movement topics.

• Oversee efficiencies, product compliance and mandates, product penetration analysis, market release processes, and interdepartmental alignment.

• Direct product strategy, market positioning, development initiatives, enhancements, compliance, viability, commercialization, and P&L responsibilities.

• Lead the analysis and evaluation of product enhancement requests and supervise the creation of business requirements.

• Serve as the internal and external escalation point for designated products and applications.

• Collaborate with Training, Operations, Information Technology, Administration, Finance, and other functional areas.

• Execute product strategies in conjunction with Velera departments.

• Identify risks during feasibility studies and development phases, communicate issues to leadership, and create market test scenarios.

• Develop product documentation, procedures, and training materials.

• Report and provide updates on product and solution performance metrics.

• Lead research initiatives and communicate necessary modifications and their impacts.

• Organize and present seminars and training sessions.

• Conduct meetings to support development, monitor progress, and communicate status updates.

• Act as the primary liaison to Operational Support departments.

• Participate in cross-functional teams tasked with developing and implementing new or improved products and services.

• Oversee the impact of mandates and industry developments on products.

• Partner with Marketing for both internal and external communications.

• Direct commercialization responsibilities concerning maintenance, mandates, industry requirements, and vendor replacements.

• Execute system readiness in collaboration with internal and external partners throughout the commercialization process.

• Maintain, lead, and respond to inquiries related to product-focused servicing tickets.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, Technology, or a related field, or an equivalent combination of education and experience is required.

• A minimum of ten (10) years of experience in product management, technical product implementations, and/or business systems analysis supporting technical products is required.

• Experience in the financial and credit union industry is essential.

• Familiarity with core or account processing is required.

• This position is currently not eligible for sponsorship.

🏝️ Benefits

• Medical with telemedicine access.

• Dental and Vision coverage.

• Basic and Optional Life Insurance.

• Paid Time Off (PTO).

• Maternity, Parental, Family Care, and Community Volunteer Time Off.

• 12 Paid Holidays.

• Company Paid Disability Insurance.

• 401k plan with employer matching.

• Health Savings Accounts (HSA) with company contributions.

• Flexible Spending Accounts (FSA).

• Supplemental Insurance options.

• Employee Assistance Program (EAP).

• Tuition Reimbursement.

• Wellness program.

• Remote-first, flexible work environment.

• Emphasis on psychological safety, wellbeing, and belonging.

• Flexible time off and promotion of healthy working norms.