Manager, Jobs – National

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a national resource for Best Buddies Jobs staff by providing field support, coaching, problem-solving, and training assistance.

• Collaborate with state and local Jobs teams to enhance job development, employer engagement, participant support strategies, relationship management, and program operations.

• Assist the Director of Jobs with the overall program strategy, qualitative and quantitative goals, recurring team meetings, and performance data tracking.

• Offer coaching, consultation, technical assistance, and problem-solving related to participant services, employer engagement, job development, retention, service delivery, and program operations.

• Support job placement, retention, fading, and employer stewardship initiatives.

• Facilitate communication between state teams and the national Jobs team.

• Identify support and training needs while providing guidance on complex challenges involving participants, employers, and program implementation.

• Monitor trends, barriers, and emerging needs to develop recommendations and targeted support strategies.

• Assist with state-specific Jobs program audits by providing training and guidance on compliance, documentation, and best practices.

• Support onboarding and professional development opportunities for Jobs staff.

• Conduct field visits to evaluate program implementation, provide hands-on coaching, and identify opportunities for staff development.

• Develop and implement a training curriculum for Jobs staff.

• Design and facilitate training sessions at organizational conferences and staff development events.

• Develop, coordinate, and deliver both virtual and in-person training, boot camps, learning resources, and coaching supports.

• Refine and enhance existing training materials.

• Train staff on the utilization of Salesforce and provide ongoing support.

• Review and update forms and materials to ensure they reflect current procedures and style guidelines.

• Establish partnerships with third-party training organizations.

• Assist in the establishment of new Best Buddies Jobs program locations, including navigation of licensure, case file and procedural setup, staff hiring, initial job development, and staff training.

⛳️ Requirements

• Bachelor’s degree or a minimum of 3–4 years of experience in project management along with coaching or mentoring staff.

• Preferred 1–2 years of direct supervisory experience.

• Experience with Best Buddies programs or integrated employment/job coaching is preferred.

• Strong project management abilities, including planning, analysis, decision-making, and problem-solving skills.

• Capability to multitask effectively.

• Ability to gather information and insights through questioning, probing, and observing staff in the field, analyze data, and provide constructive feedback.

• Excellent presentation skills.

• Strong written communication and editing abilities.

• Proficient in Microsoft Office.

• Comfortable engaging with individuals with intellectual and developmental disabilities (IDD).

• Willingness to travel frequently at the national level and work evenings and weekends as required.

• Approximately 10–15% travel expected.

🏝️ Benefits

• Comprehensive and generous benefits program.

• Financial security benefits.

• Health and wellness benefits.

• Time off.