Manager, Jobs – National

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a national resource for Best Buddies Jobs staff by providing field support, coaching, problem-solving, and training assistance.

• Aid in the overall program strategy, set objectives, facilitate regular Jobs team meetings, and keep track of performance data.

• Offer coaching, consultation, technical assistance, and problem-solving related to participant services, employer engagement, job development, retention, service delivery, and program operations.

• Collaborate with state teams on job placement, retention, fading, and employer stewardship.

• Enable communication between state teams and the national Jobs team.

• Determine state-specific support and training needs while providing guidance on complex issues.

• Monitor trends, obstacles, and emerging requirements, developing recommendations and targeted support strategies.

• Assist state-specific Jobs program audits by providing training and guidance on compliance, documentation, and best practices.

• Support onboarding and professional development for Jobs staff.

• Conduct regular field visits to evaluate implementation, offer hands-on coaching, and identify opportunities for staff development.

• Create and implement a training curriculum for Jobs staff.

• Design, prepare, and lead training sessions at conferences and staff development events.

• Develop, coordinate, and provide both virtual and in-person training, boot camps, learning resources, and coaching support.

• Refine and enhance training materials for key projects and service implementation.

• Ensure effective use of Salesforce through staff training and ongoing support.

• Review and update forms and materials to align with current procedures and style guidelines.

• Establish partnerships with third-party training organizations.

• Assist in the establishment of new Best Buddies Jobs program locations, covering licensure, case file and procedural setup, staff hiring, initial job development, and applied staff training.

⛳️ Requirements

• Bachelor’s degree or a minimum of 3–4 years of experience in project management and staff coaching/mentoring.

• Preferably 1–2 years of direct supervisory experience.

• Experience with the Best Buddies program or other integrated employment/job coaching is preferred.

• Strong project management skills, including planning, analysis, decision-making, and problem-solving capabilities.

• Ability to multitask effectively.

• Capacity to gather information and insights through questioning/probing and observing staff in the field, analyze data, and provide constructive feedback.

• Excellent presentation abilities.

• Outstanding written communication and editing skills.

• Proficient in Microsoft Office.

• Comfortable interacting with individuals with intellectual and developmental disabilities (IDD).

• Willingness to travel frequently on a national scale and to work evenings and weekends when necessary.

• Approximately 10–15% travel commitment.

🏝️ Benefits

• Comprehensive and generous benefits program.

• Financial security benefits.

• Health and wellness benefits.

• Paid time off.