Manager, IT Service – Software Asset Management

This is a fully remote position, open to applicants in California, +14 more states.

📋 Description

• Provides leadership and guidance in the planning, development, and maintenance of Centene's IT service operations function.

• Oversees enterprise system management as well as event management tools and their upkeep.

• Directs ITSM strategies, including collaboration with disaster recovery and business continuity teams.

• Manages the performance and reliability of the ITSM team by setting and implementing technical and operational performance standards.

• Leads the enterprise Software Asset Management team.

• Supervises software license governance, optimization, compliance, lifecycle management, reporting, and operational delivery.

• Collaborates with Procurement, Finance, Legal, technology teams, software owners, and leadership utilizing Flexera and related tools.

• Develops strategies and plans for executing policies and procedures to ensure high quality and availability.

• Defines and maintains service operations KPI metrics.

• Oversees planning, hosting, and execution of operational activities for IT service and support teams.

• Manages batch processing, backup/recovery jobs, system health checks, system reboots, user account management, and system patching.

• Supervises enterprise event management tools, including their maintenance, configuration, integration, and strategy.

• Manages hiring, training, performance reviews, leadership, technical guidance, and coaching for IT Service team members.

• Leads the team to ensure stable ITSM operations.

• Shares expertise and develops the capabilities of staff.

• Manages the service operations budget, including reporting and forecasting.

• Develops and communicates organizational objectives while motivating team members.

• Performs additional duties as assigned.

• Adheres to all policies and standards.

⛳️ Requirements

• Bachelor's degree and 5+ years of relevant experience, or equivalent experience gained through applicable knowledge, duties, scope, and skill.

• Candidates must be authorized to work in the U.S. without employment-based visa sponsorship, now or in the future.

• ITIL Foundations v3 certification is required.

• Experience with Windows Server, Active Directory, UNIX/Linux, Data Domain Storage, NetBackup, SolarWinds, Microsoft System Center or equivalent, current networking systems, and ITIL framework and practices is desired.

• Ability to lead and manage others effectively.

• Strong collaboration and team-building skills.

• Capability to coach and provide constructive feedback.

• Ability to communicate and make recommendations to upper management.

• Effective conflict management skills.

• Proficiency in developing and delivering effective presentations.

• Demonstrated negotiation skills.

• Expertise in Enterprise Software Asset Management and software licensing is preferred.

• Experience with Flexera or a comparable SAM platform is preferred.

• Experience in people leadership, coaching, and team development is preferred.

• Skills in license optimization, compliance, renewals, and audit support are preferred.

• Background in data analysis, reporting, dashboards, and data-quality management is preferred.

• Knowledge of process governance, controls, automation, and continuous improvement is preferred.

• Experience with cross-functional collaboration with Procurement, Finance, Legal, and IT is preferred.

• Strong communication, stakeholder management, and executive presentation skills are preferred.

🏝️ Benefits

• Health insurance.

• 401K.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work options including remote, hybrid, field, or office schedules.

• Additional forms of incentives may be included in total compensation.

• Equal opportunity employer committed to diversity.