Manager, IT Operations

This is a fully remote position, open to applicants in Ukraine, +4 more states.

📋 Description

• Take ownership of the firm's technology operating model, encompassing systems inventory, access standards, vendor partnerships, core IT roadmap, and operational routines.

• Manage Google Workspace, including user lifecycle, groups, access controls, endpoints, SaaS applications, and key security settings.

• Oversee AWS access, monitoring, backup checks, and routine operations, collaborating with specialist engineers for significant architecture or security tasks.

• Administer Cloudflare DNS, CDN, SSL/TLS, WAF, redirects, domain configuration, and incident resolution.

• Operate internal AI tools and agentic workflows, covering integrations, access controls, monitoring, documentation, and lifecycle management.

• Take full responsibility for the corporate website, including content, configuration, CMS, minor front-end modifications, hosting, testing, releases, change control, and rollback procedures.

• Manage domains, certificate renewals, asset records, endpoint procurement, and access inventories.

• Provide IT support for employee devices, accounts, connectivity, and common software issues.

• Conduct access reviews, patching, backups, security hygiene, and incident procedures; escalate significant risks as necessary.

• Act as the primary technology contact and maintain runbooks, system maps, and decision records.

⛳️ Requirements

• A minimum of five years of relevant experience in IT operations, technical operations, cloud or infrastructure support, or internal IT management.

• Experience as the primary technology owner in a lean, high-trust environment.

• Practical experience with Google Workspace, AWS fundamentals, Cloudflare, DNS, SSL/TLS, identity and access management, endpoint management, and SaaS administration.

• Experience in operating production websites, including hosting, CMS or deployment workflows, release coordination, testing, and rollback procedures.

• Strong judgment in security and access control, including least privilege, backup verification, vendor risk assessment, and incident response.

• Sound troubleshooting skills with an ability to prevent unsafe production changes.

• Capability to work independently with executives, employees, vendors, and specialist engineers.

• Excellent documentation practices.

• Proficient in professional English.

• Practical understanding of modern AI systems and agentic frameworks, including LLM workflows, tool/API integrations, orchestration, evaluation, monitoring, and safe production operation.

• Experience in implementing and maintaining business automations or AI-enabled systems.

• Nice to have: experience in crypto, digital assets, fintech, investment firms, or regulated environments.

• Nice to have: AWS, Google Workspace, Cloudflare, or security certifications.

• Nice to have: familiarity with WordPress or another CMS, Git-based release workflows, lightweight front-end changes, or programming in Bash, Python, or low-code automation.

🏝️ Benefits

• An entrepreneurial, high-performance environment that adheres to institutional standards.

• Exposure to complex, frontier credit investments across global markets.

• The opportunity to help shape the playbook for crypto-native special situations investing.

• A highly competitive remuneration package that reflects seniority, responsibility, and performance.

• Fully remote working arrangements with flexible scheduling options.