Manager, Implementation, Project Management, Ops

This is a fully remote position, open to applicants in United States.

📋 Description

• Recruit, develop, and lead a team of Implementation Project Managers.

• Mentor team members on effective strategies for collaborating with both internal and external partners to ensure timely and successful multi-product implementations and seamless system handoffs.

• Oversee the entire customer implementation project management process.

• Enhance and refine implementation project management systems and documentation.

• Manage escalations and strategize for launch readiness and overall launch success.

• Act as the primary contact for cross-functional launch communications, inquiries, and issues.

• Collaborate across functions to address issues and identify opportunities for process improvements.

• Develop and enhance launch processes, tools, and systems.

• Oversee recruiting, training, capacity planning, and customer feedback operations.

• Track and analyze customer and team performance to guide operational and procedural modifications.

• Assist customer-facing teams during calls and handle escalations as necessary.

• Collaborate with Sales teams during the pre-sales phase and help close complex client deals.

• Identify clients' system requirements and advocate for necessary development changes within the application.

• Align team goals with the Paylocity Implementation strategy.

• Establish standard Project Management processes for communication, expectations, timelines, and project success.

• Ensure that Project Managers adhere to compliance standards for Implementation projects.

• Carry out additional duties as assigned.

⛳️ Requirements

• Four to seven years of project management experience in human capital management, payroll, or a related field.

• Experience in a SaaS multi-client environment is preferred.

• In-depth knowledge of the Paylocity Implementation process or equivalent experience.

• CAPM certification is preferred.

• Capability to devise innovative solutions to challenges and enhance productivity.

• Strong dedication to achieving excellence.

• Proficient presentation, communication, and leadership skills.

• Proven experience in leading teams and individuals.

• Advanced understanding of program and project management principles, practices, and tools.

• Strategic thinking, sound judgment, strong business acumen, and a capacity to execute plans with urgency.

• Exceptional analytical and problem-solving abilities.

• Experience in facilitating the development of project metrics and establishing tracking methodologies.

• Ability to remain seated for extended periods, typically 7–8 hours per day.

• Capability to use computers and phone systems, type, and operate multiple software programs concurrently.

• Must be available five days a week during designated work hours.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) match.

• Annual bonus.

• Restricted stock unit grant based on individual performance.

• Comprehensive benefits package as outlined by Paylocity.

• Opportunities for career development.

• Employee resource groups (ERGs).

• Reasonable accommodations for applicants and employees with disabilities.