Manager, Implementation Ops

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, coach, train, and mentor PRCs effectively.

• Ensure that Web Pay Products are accurately set up and align with client expectations within service-level agreements.

• Provide constructive feedback to consultants regarding areas for improvement and successes.

• Assist the PRC team with performance feedback for staff and actions related to client issues.

• Identify and relay opportunities for training enhancements and common performance challenges.

• Address unresolved and escalated client concerns with timely and courteous service.

• Oversee the daily operations of implementation support personnel.

• Collaborate with various organizational departments to maintain consistency in policies and procedures.

• Assess, coordinate, and manage the training needs of employees in conjunction with Learning & Development.

• Design and execute employee motivation initiatives and incentives.

• Address disciplinary matters as required.

• Conduct interviews and hire suitable candidates.

• Offer both positive and constructive feedback to employees.

• Inspire and develop team members to achieve departmental objectives.

• Plan and allocate resources in partnership with the Department Director.

⛳️ Requirements

• Minimum of 2 years of management experience.

• Proven experience in team development and workflow processes; familiarity with a matrix environment is advantageous.

• Bachelor’s Degree is mandatory.

• Strong mathematical skills and the ability to learn payroll software applications.

• Excellent troubleshooting skills to effectively resolve clients’ payroll issues.

• Ability to manage multiple tasks simultaneously.

• Strong listening and communication abilities.

• Capacity to thrive in a fast-paced, high-stress environment.

• Proficiency in Microsoft Office, particularly Microsoft Excel.

• Experience in Project Management and/or Change Management is a plus.

• Knowledge of Access, SQL, or Crystal Reports is advantageous.

• Must be available five days a week during specified work hours.

• Ability to sit for extended periods, typically 7–8 hours a day.

• Competence in operating a computer, utilizing phone systems, typing, and employing multiple software programs concurrently.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) matching.

• Opportunities for career development.

• Annual bonus.

• Restricted stock unit grants.

• Option for remote work from home or at the designated work location within the U.S.

• Reasonable accommodations for applicants and employees with disabilities.