Manager II, Strategic Technical Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, cultivate, and balance the workload of the Technical Account Team, which includes Technical Account Specialists, Analysts, and Engineers.

• Conduct recruitment, interviews, hiring, and training of Technical Account Team members.

• Strategically plan, mentor, advise, and assess team members' progress toward utilization and profitability goals.

• Track the team's training and development in both technical and business skills.

• Create and revise three-month plans in collaboration with team members.

• Manage the team's budget and profit & loss (P&L).

• Ensure compliance with established operational processes.

• Participate in customer Quarterly Business Reviews and Monthly Operational Review meetings.

• Provide technical direction and assist with roadmap planning.

• Foster strategic relationships with customer IT Directors, CTOs, CIOs, line-of-business leaders, and technology professionals.

• Aid in customer and resource management.

• Generate new business opportunities by collaborating with customers, Sales, and Design resources.

• Achieve assigned Services objectives and goals.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A college degree or equivalent experience is required.

• At least 5 years of management experience is necessary.

• Proficient in PC operations.

• Knowledge of international labor laws is essential.

• Familiarity with Output Management software, particularly RightFax (OpenText).

• Understanding of Knowledge-Centered Service (KCS) methodology.

• Exceptional leadership abilities.

• Capability to lead a remote technical team with members located in various geographical regions.

• Willingness to travel as required.

• Technical expertise in enterprise IT architecture and design based on practical application development and design.

• Excellent interpersonal and communication skills, including proficiency in public speaking, and oral and written communication.

• Ability to explain complex technical subjects to non-technical audiences.

• Strong problem-solving capabilities and a customer service mindset.

• A personal vehicle is required.

🏝️ Benefits

• Options for medical, dental, life, and disability insurance.

• Retirement Savings Plan (401K).

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Tuition assistance programs for team members.

• Paid vacation time.

• Annual paid holidays.

• Additional benefits that promote health, wellness, and ongoing personal and professional development.