Manager, Human Resources Service Center

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Oversee the comprehensive HR Service Center operating framework and guarantee exceptional inquiry assistance.

• Track service performance and metrics related to associate experience.

• Provide leadership guidance for intricate, sensitive, or high-risk matters.

• Collaborate with HR leadership and HR Business Partners.

• Ensure seamless transitions and escalations among various support levels.

• Lead, mentor, and cultivate HR Service Center associates either directly or through indirect reporting lines.

• Establish expectations, performance objectives, and accountability.

• Foster a service-centric culture centered on responsiveness, accuracy, and professionalism.

• Standardize and document HR service protocols and knowledge resources.

• Identify opportunities to automate inquiries through AI Agents in collaboration with HRIS.

• Ensure that service delivery complies with HR policies, legal standards, and risk management protocols.

• Support enterprise-level initiatives related to mergers and acquisitions.

• Embrace, safeguard, and adapt to emerging technologies, platforms, and evolving practices.

• Protect, secure, and appropriately manage confidential Ascensus and client information.

• Guide the team through direct reports and dotted-line relationships.

⛳️ Requirements

• Bachelor’s degree in Human Resources, Business, or a related discipline.

• 5+ years of progressive experience in HR.

• 2+ years of experience leading HR service delivery, shared services, or associate support teams.

• Strong knowledge of HR policies, processes, and fundamentals.

• Experience managing multi-tiered service models (Level 1–3).

• Experience in a shared services or global context.

• Preferred HR certification or advanced degree.

• Strong service orientation with sound judgment.

• Excellent communicator who fosters trust with employees and leaders.

• Data-driven and dedicated to continuous improvement.

• Comfortable functioning at both strategic and operational levels.

• For virtual remote roles, ability to maintain an uninterrupted virtual workspace.

• Family care arrangements in place during business hours.

• Internet speed of 25 Mbps or higher required for individual use.

🏝️ Benefits

• 401(k) matching.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid Time Off.

• Virtual remote work arrangement.

• Internet speed requirement support/expectation of 25 Mbps or better.

• Uninterrupted virtual workspace.

• Family care arrangements during business hours.