Manager, HR

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and manage the performance of a team of Client HR Partners.

• Conduct regular one-on-one meetings, case reviews, and skill-focused coaching sessions.

• Identify skill gaps and training requirements through trend analysis.

• Assist with the hiring, onboarding, and integration of new Client HR Partners.

• Provide oversight and guidance on employee relations cases, which include performance management, corrective actions, investigations, and terminations.

• Act as an escalation point for high-risk or complex HR issues.

• Ensure compliance with documentation, legal standards, and alignment with the Elevate services model.

• Deliver consistent, high-quality service that enhances client satisfaction, retention, revenue growth, and employee morale.

• Offer HR recommendations that align with client culture, business goals, compliance requirements, and advisory limits.

• Maintain active Client HR Partner responsibilities for specific client groups as necessary.

• Identify trends in client risk, recurring issues, and policy deficiencies; develop strategies for mitigation or education.

• Collaborate with Elevate Services and Client Services leadership.

• Balance the team’s HR case volume and complexity to meet service expectations and SLAs.

• Analyze HR service quality metrics to inform coaching and process enhancements.

• Provide input on system improvements, workflows, and operational needs.

• Promote accountability, psychological safety, continuous learning, and ethical decision-making in HR.

⛳️ Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field is required.

• Active HR certification (PHR, SPHR, SHMP-CP, or SHRM-SCP) is required.

• At least 5 years of progressive HR experience, encompassing employee relations, compliance, and policy development.

• A minimum of 2 years in a leadership role, preferably managing HR professionals.

• Strong knowledge of multi-state employment laws and HR risk management.

• Experience in a managed services, PEO, ASO, or outsourced HR setting is preferred.

• Proven success in coaching HR professionals in consultative and client-facing roles.

• Experience in cross-functional collaboration with payroll, benefits, legal, and operations teams.

• Ability to use sound judgment and manage escalations in complex or sensitive circumstances.

• Data literacy and the capability to convert insights into actionable recommendations.

• Ability to prioritize effectively in a fast-paced environment.

• Capability to sit for extended periods, typically 7-8 hours a day.

• Proficiency in operating a computer, using phone systems, typing, and handling multiple software applications simultaneously.

• Willingness to travel to client sites up to 50% of the time.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) match.

• Career development opportunities.

• Annual bonus.

• Restricted stock unit grant.

• Flexible remote work options from home or a designated location within the U.S.

• Reasonable accommodations for applicants and employees with disabilities.