Manager, GTM Governance

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, oversee, and continually enhance governance processes within the go-to-market organization.

• Set GTM operational guidelines, enforce standard operating procedures and Rules of Engagement, and ensure data integrity for sustainable revenue growth.

• Implement GTM governance standards, maintain process documentation, and manage the metrics dictionary alongside Revenue Strategy.

• Conduct monthly assessments of CRM data quality and address underlying issues related to ownership, required fields, duplicate records, and account hierarchies.

• Oversee account transitions and territory modifications within established service level agreements while preserving Strategic, Public Sector, and MSP account classifications.

• Facilitate GTM governance meetings, business reviews, and operational cadences, which include decision tracking, risk management, and follow-up actions.

• Audit adherence to essential GTM processes and Rules of Engagement, including managing exceptions and corrective measures.

• Collaborate with Revenue Systems & Tools to establish validation rules and automation processes.

• Spearhead partner and channel data quality initiatives in coordination with Partner Operations and the channel-focused analyst.

• Create reports and dashboards that provide insights into data quality, process performance, business risks, and operational trends.

• Coordinate cross-functional GTM initiatives, planning cycles, and organizational reviews from strategy through execution.

• Propel continuous improvement through stakeholder feedback, enhanced accountability, and actionable recommendations for GTM leadership.

⛳️ Requirements

• Over 6 years of experience in Revenue Operations, Sales Operations, CRM data governance, or GTM data management within a B2B SaaS environment.

• Extensive knowledge of the Salesforce data model, encompassing accounts, hierarchies, ownership, and territories.

• Practical experience with Data Loader, deduplication, enrichment, and other tools for CRM data management.

• Proven ability to develop clear data standards, operating procedures, and process documentation that foster adoption.

• More than 2 years of experience in leading and mentoring analysts, capable of maintaining standards while influencing senior stakeholders.

• Strong grasp of GTM data quality, governance, reporting, and operational controls.

• Exceptional analytical, project management, and problem-solving abilities, with a talent for simplifying complex information into actionable recommendations.

• Excellent communication and stakeholder management skills, adept at collaborating across various functions and organizational levels.

• Highly organized, detail-oriented, and capable of exercising sound judgment in a dynamic environment.

• Familiarity with Salesforce, business intelligence, and project management tools; experience in cybersecurity and a related bachelor’s degree are preferred.

• Equal opportunity employer and participant in the U.S. Federal E-Verify program.

🏝️ Benefits

• Medical, Dental & Vision coverage (inclusive of domestic partnerships).

• Employer-Paid Life Insurance & Supplemental life options for Employee/Spouse/Child.

• Voluntary Short/Long Term Disability Insurance.

• 401K options (Roth/Traditional).

• A generous PTO plan that recognizes your commitment and seniority (including paid Bereavement/Jury Duty, etc).