Manager FSP 360

This is a fully remote position, open to applicants in Germany.

📋 Description

• Engage and communicate with both internal and external stakeholders for functional team members.

• Serve as a representative of Syneos Health to customers.

• Oversee team members’ performance to ensure alignment with project deliverables.

• Directly supervise multifunctional staff within FSP360.

• Interact with customer contacts concerning service delivery.

• Build and nurture collaborative relationships with customers at a local level.

• Manage the performance and daily activities of multifunctional team members against KPIs and execute appropriate mitigation or remediation plans.

• Oversee resource availability and address any resourcing conflicts.

• Gather customer feedback and manage customer issues through escalation processes.

• Ensure adherence to quality standards, SOP/Work Instructions, and compliance with federal and local regulations as well as ICH GCPs.

• Conduct oversight visits for Clinical Research Associates as necessary.

• Maintain updates in systems and ensure compliance with relevant customer and Syneos Health processes.

• Discuss resource requirements with clients and drive growth in local accounts.

• Make data-driven decisions for team performance that supports business unit objectives.

• Share insights, best practices, and lessons learned across the business unit.

• Attract, select, and retain talent to enhance revenue generation.

• Evaluate and assign talent to projects effectively.

• Participate in FSP360 account meetings, regional management meetings, and Town Halls.

• Provide line management and actively oversee performance through setting goals, conducting reviews, evaluations, and crafting improvement plans.

• Verify adherence to training and maintain accurate training records.

• Administer HR processes, including timecards and expense reports.

• Allocate project tasks and review workload and utilization.

• Foster professional development and Individual Development Plans.

• Manage engagement, retention, turnover, recognition, accountability, diversity, equity, and inclusion initiatives.

⛳️ Requirements

• A Bachelor’s degree in life sciences, nursing, or equivalent relevant experience, along with substantial clinical research experience in a contract research organization, pharmaceutical, or biotechnology company, including some leadership experience or an equivalent combination of education, training, and experience is essential.

• In-depth knowledge of GCP/ICH guidelines and other relevant regulatory requirements.

• Exceptional written and verbal communication, presentation, and interpersonal skills.

• Ability to inform, influence, convince, and persuade others effectively.

• Strong skills in time management, technical abilities, and organizational capabilities.

• Capacity to work independently as well as collaboratively in a team environment.

• Creative problem solver who is self-driven, adaptable, collaborative, and focused on customer satisfaction.

• Understanding of fundamental financial concepts related to forecasting and budgeting.

• Proficient computer skills and willingness to adopt new technologies.

• Willingness to travel as needed (up to 25%).

🏝️ Benefits

• Opportunities for career development and progression.

• Supportive and engaged line management.

• Training in technical and therapeutic areas.

• Recognition from peers.

• Comprehensive total rewards program.

• Inclusive organizational culture.

• Professional development through coaching and opportunities to enhance knowledge and skill levels.