Manager, Field Systems Engineering

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Deliver technical leadership for on-site systems engineering, installation, integration, technical verification, and testing support for Comtech satellite IP hardware and software solutions.

• Oversee and assist in the deployment, commissioning, monitoring, and troubleshooting of customer networks.

• Act as a senior technical escalation resource for Support Engineers.

• Travel to customer locations for network/hub installations, audits, debugging, training, and various technical support tasks.

• Direct the troubleshooting and resolution of escalated customer hardware and software challenges.

• Collaborate with Technical Support, Product Engineering, R&D, and other technical teams to identify root causes, rectify defects, and meet product requirements and enhancements.

• Manage hardware and software verification and testing in the engineering lab, including new releases, patches, and product upgrades.

• Create test plans, acceptance procedures, test documentation, and reports.

• Offer technical expertise during customer meetings, network design, integration, installation, debugging, and professional services.

• Collaborate with Sales Engineering and TAC to fulfill customer needs and provide technical solutions.

• Maintain the engineering lab, managing equipment inventory, hardware/software configurations, network and IP documentation, rack setups, and lab infrastructure.

• Coordinate procurement activities to ensure the lab remains operational.

• Train and offer technical guidance to Technical Support teams.

• Document testing, troubleshooting, and customer issue resolution activities.

⛳️ Requirements

• In-depth knowledge of IP networking and protocols, including TCP/IP, UDP, QoS, SNMP, HTTP, and IPsec.

• Proficiency in Wireshark, SNMP monitoring tools, and database query tools.

• Strong understanding of commercial satellite earth stations and VSAT systems.

• Familiarity with C-, Ku-, and L-Band systems, along with RF block/level diagrams.

• Experience with LAN/WAN infrastructure, switches, routers, firewalls, VPN concentrators, VoIP gateways, and associated computer and network systems.

• Working knowledge of Windows and Linux operating systems.

• Practical experience in technical engineering/test lab environments utilizing packet/protocol analyzers, LAN/WAN analyzers, spectrum analyzers, BER test sets, satellite delay simulators, and other network/RF testing equipment.

• Excellent written and verbal communication abilities.

• Proficient in relational databases and structured queries, including MS SQL and MySQL.

• Strong analytical, troubleshooting, and problem-solving capabilities.

• Ability to foster effective working relationships across Engineering, Tech-support, Sales, internal departments, and customers.

• Capability to work independently with minimal supervision and manage multiple priorities.

• Prior experience in satellite communications, IP networking, systems engineering, or technical test environments is essential.

• Experience in a customer-facing technical support or field engineering capacity is highly advantageous.

• Bachelor’s Degree in Electrical Engineering, Communications Engineering, or a related field.

• 7-10 years of pertinent work experience and/or training, or an equivalent combination of education and experience.

• Successful completion of a pre-employment drug screening is mandatory.

• Compliance with Comtech's Drug-Free Workplace Program is required.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Retirement savings plans with company matching.

• Opportunities for professional development and training.

• Flexible work arrangements and paid time off.

• Engaging company culture and team-oriented environment.