Manager, Field Engineering

This is a fully remote position, open to applicants in Utah.

📋 Description

• Lead and oversee approximately 50 Field Service Representatives who provide support at both domestic and international customer locations.

• Facilitate field engineering assistance for system installation, integration, testing, troubleshooting, repairs, and ongoing maintenance.

• Collaborate with engineering, manufacturing, supply chain, quality, and program teams to address field challenges and enhance product performance.

• Create deployment strategies, staffing frameworks, and support timelines.

• Monitor communications from FSRs and sites, coordinating with internal staff as necessary.

• Maintain documentation related to FSR performance, awards, disciplinary actions, and core skillsets.

• Conduct weekly teleconferences with sites, FSRs, customers, program managers, and engineering teams.

• Provide necessary reports to program managers and external clients.

• Review and authorize timecards, travel expense reports, and payroll submissions.

• Ensure adherence to company policies, contractual commitments, export controls, safety regulations, and customer protocols.

• Assist in proposal and new business initiatives, which include SOW evaluations, requirement derivation, cost estimations, and contract discussions.

• Support the development of proposals, cost assessments, workforce planning, and risk evaluations.

• Cultivate and sustain customer relationships.

• Travel to customer sites, operational venues, testing grounds, and field locations for deployments and significant events.

⛳️ Requirements

• Bachelor’s Degree with at least 9 years of relevant experience, or a graduate degree with a minimum of 7 years of related experience, or alternatively, at least 13 years of applicable experience without a degree.

• Active Secret Security Clearance is mandatory.

• At least 2 years of experience in leading teams, projects, or field support personnel.

• Capability to juggle multiple priorities in dynamic, customer-oriented environments.

• Excellent written and verbal communication abilities.

• Proficient in Microsoft Office applications.

• Willingness to travel, including occasional short-notice trips, as necessary.

• Ability to obtain and maintain any required security clearance, if relevant.

• Background in aerospace, defense, telecommunications, electronics, mission systems, or similarly regulated technical fields.

• Experience with CONUS and OCONUS deployments and rotations.

• Familiarity with training development, certification programs, and planning for the technical workforce.

🏝️ Benefits

• Health and disability insurance.

• 401(k) matching contributions.

• Flexible spending accounts.

• Employee Assistance Program (EAP).

• Education assistance programs.

• Parental leave benefits.

• Paid time off.

• Company-observed holidays.

• 9/80 work schedule with every other Friday off.