Field Service Engineer

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Install, configure, and maintain Packsize equipment solutions at customer locations.

• Coordinate tasks at customer job sites.

• Diagnose issues by utilizing technical drawings and documentation.

• Conduct routine maintenance and provide emergency services.

• Continuously familiarize yourself with customer operational processes, packaging designs, and technical specifications.

• Set up Packsize solutions and instruct others on their usage and upkeep.

• Execute basic clerical and administrative tasks, such as responding to emails, filing expense reports, organizing travel, and composing technical reports.

• Share information and ideas effectively with Packsize and customer personnel.

• Comply with Packsize and customer safety protocols concerning moving parts and electricity.

• Conduct start-up testing and provide customer training on product capabilities, features, and maintenance.

• Develop and sustain strong customer relationships.

• Collaborate closely with Packsize support team members to deliver outstanding customer service.

• Travel frequently, including overnight stays, to customer facilities.

⛳️ Requirements

• Innovative problem solver with the ability to identify, analyze, maintain, and repair intricate mechanical equipment.

• Capable of addressing challenging customer inquiries regarding product features.

• Strong customer service orientation.

• Proficient with Windows operating systems.

• Skilled in the effective use of hand tools.

• Familiarity with mechanical platforms.

• Ability to work autonomously with minimal supervision.

• Basic experience with Microsoft (Excel, Word) or Google Suite (Sheets, Docs) is beneficial but not mandatory.

• Associate Degree, Vocational Training, or equivalent experience required.

• Bachelor's Degree in a relevant field preferred.

• Availability for on-call duties.

• Willingness and capability to frequently handle materials and equipment weighing up to 50 pounds.

• Must be able to maintain a stationary position for 50% of the time.

• Ability to navigate inside and outside of equipment, warehouse, and office environments and position oneself for equipment maintenance.

• Frequent operation of hand and power tools, computers, and other office equipment is expected.

• Occasional ascending/descending on a ladder to reach elevated areas on the equipment.

• Possession of a valid driver's license and a clean driving record.

• Capability to travel by vehicle or airplane domestically.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid Time Off.

• Health Savings and Flexible Spending Accounts (HSA/FSA).

• Life and disability insurance.

• Coverage for critical illness, hospital indemnity, accident, and legal/ID theft protection.

• Employee Assistance Program (EAP).

• Reasonable accommodations will be provided in the application process for qualified individuals with disabilities.