Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide scheduled and on-demand maintenance services across over 130 client sites as part of Annual Service Contracts.

• Organize, coordinate, and carry out preventative maintenance tasks.

• Ensure that ASC commitments are fulfilled within established service levels and contractual obligations.

• Manage service schedules and assist in resource planning.

• Monitor contract performance and recognize areas for service enhancements and renewals.

• Inspect, service, calibrate, troubleshoot, and repair industrial gas equipment and associated systems.

• Identify equipment faults and execute corrective measures to minimize downtime.

• Commission and recommission equipment after maintenance activities.

• Provide support for emergency call-outs and urgent maintenance needs.

• Adhere to Health & Safety policies, risk assessments, safe working systems, industry regulations, standards, and customer site requirements.

• Complete work permits, method statements, service reports, maintenance logs, and inspection documentation.

• Develop and sustain customer relationships while offering technical guidance.

• Address customer concerns and assist in resolving service-related challenges.

• Maintain asset histories and refresh service management systems.

• Offer suggestions for repairs, upgrades, and replacement tasks.

• Monitor and report on key service performance metrics.

• Identify chances to enhance service delivery efficiency and dependability.

• Foster best practices and standardized maintenance procedures.

• Participate in the sharing of technical knowledge and mentor junior engineers when appropriate.

⛳️ Requirements

• HNC/HND, NVQ Level 3, City & Guilds, or an equivalent qualification in Mechanical Engineering, Electrical Engineering, Instrumentation, or a related field.

• Experience in field service, maintenance engineering, or an industrial service environment.

• Background in managing preventative maintenance programs across various customer sites.

• Familiarity with Annual Service Contracts and service delivery expectations.

• Experience in industrial, manufacturing, utilities, process, gas, HVAC, fluid handling, or similar engineering sectors.

• Valid UK driving licence.

• Strong troubleshooting and diagnostic skills on mechanical and electrical systems.

• Proficiency in reading and interpreting engineering drawings, schematics, technical manuals, and specifications.

• Knowledge of preventative, predictive, and reactive maintenance methodologies.

• Understanding of industrial safety regulations, risk management, and safe working practices.

• Experience in commissioning, testing, and performance verification of equipment.

• Ability to prepare technical reports and maintenance documentation competently.

• Familiarity with pumps, motors, controls, instrumentation, variable speed drives, and related equipment.

• Understanding of industrial gas systems and associated plant machinery.

• Excellent organizational and planning abilities.

• Strong communication and interpersonal skills.

• Customer-oriented mindset with a dedication to providing high-quality service.

• Strong analytical and problem-solving skills.

• Ability to work independently and manage workload priorities effectively.

• High attention to detail and commitment to quality standards.

• Flexible and adaptable to changing operational needs.

• Ability to collaborate effectively with colleagues, contractors, and customer stakeholders.

• Proactive attitude with a focus on continuous improvement and operational excellence.

🏝️ Benefits

• Opportunities for learning, growth, and making a notable impact.

• Training and development initiatives to maintain technical proficiency.

• Involvement in a global community focused on fluid-flow technology and sustainability.