Field Service Technician

This is a fully remote position, open to applicants in Washington.

📋 Description

• Deliver routine servicing, installation, troubleshooting, and repair of proprietary table gaming systems for clients in the Eastern Washington region.

• Install, maintain, and troubleshoot electronic equipment at the component level.

• Foster positive relationships with clients, colleagues, and internal teams while ensuring excellent customer service.

• Clearly and professionally communicate information and address issues.

• Analyze work orders, investigate field complaints, troubleshoot, and resolve account-related problems.

• Ensure customer satisfaction through surveys and feedback mechanisms.

• Develop, monitor, and report on project progress and schedules.

• Facilitate the flow of information among team members and departments.

• Document service and installation activities through forms, reports, logs, and records.

• Obtain and review documentation, instructions, and training tools for new products.

• Report and address product issues identified in the field.

• Recommend product improvements based on field feedback.

• Support internal operations during downtime, including preparation and testing of installations, as well as validating and organizing field equipment.

• Perform additional assigned duties.

⛳️ Requirements

• Up to 75% travel is required, including short-notice travel.

• Availability to work weekends, holidays, and participate in an on-call rotation for 24-hour service.

• Proficient in troubleshooting electronic and mechanical assemblies.

• Experienced in using drills, routers, and various powered construction hand tools.

• Comfortable with configuring basic networking equipment.

• Exceptional written and verbal communication skills, including telephone etiquette and interpersonal skills.

• Demonstrated ability to define problems, gather data, establish facts, draw valid conclusions, and create effective solutions.

• Capable of interpreting written, oral, diagrammatic, or scheduled instructions.

• Adept at solving practical problems and managing stress effectively.

• Good judgment and discretion in responding to inquiries, complaints, or requests.

• Ability to articulate concepts and ideas clearly, concisely, and accurately.

• Skilled in reading, writing, and interpreting detailed documents, reports, policies, procedures, and correspondence.

• Capable of maintaining organization, meeting deadlines, and working with minimal supervision.

• Integrity and discretion in handling confidential information.

• Proficiency in Microsoft Office and PC usage.

• Valid driver’s license and a strong driving record.

• Eligibility to obtain gaming licenses in authorized jurisdictions, which may require background, credit, criminal history, employment, reference, and driving-record checks.

• Minimum of two years of experience in assembling, testing, or troubleshooting electronic devices.

• Associate degree or equivalent in a technical field.

• At least three years of experience in a customer service role.

• Ability to safely operate powered construction tools.

• Capable of lifting up to 75 pounds and frequently climbing, balancing, stooping, kneeling, crouching, and crawling.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Opportunities for professional development and training.

• Employee discounts and perks.

• Flexible work schedules.