Manager, Event Technology – Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the registration process for conferences, including policies, procedures, pricing, reporting, revenue forecasts, promotions, materials, staffing, and onsite logistics.

• Evaluate registration data and trends to guide business decisions related to events.

• Manage event registration systems, their integrations, promotional codes, and Salesforce event products.

• Direct services for accessibility and accommodations, such as ASL and CART interpreters, translation services, mobility assistance, reserved seating, and addressing other attendee needs.

• Handle integrations of event technology, project timelines, product delivery, digital event platforms, Call for Speakers, and conference applications.

• Assess projects for user experience and clarity.

• Update event websites and coordinate technology checks for speakers.

• Produce digital events and assist speakers with their technical requirements.

• Collaborate with the Research team to create event surveys.

• Set up and troubleshoot webinar and virtual event platforms.

• Assist with food and beverage services, transportation, freight management, budget oversight, session logistics, and volunteer programs.

• Organize webinars and digital events, covering scheduling, content, technology, logistics, technical setup, presenter and attendee support, live Q&A sessions, and discussions.

• Supervise one Digital Events Specialist.

• Deliver exceptional customer service to both internal and external stakeholders.

⛳️ Requirements

• Bachelor’s degree in Business, Communications, or a related discipline (or equivalent professional experience).

• A minimum of three years of experience managing a team with accountability for business outcomes.

• Over five years of experience in events, marketing, or digital production.

• Advanced proficiency with Microsoft Office suite (Outlook, PowerPoint, Word, Excel).

• Competence with database management systems.

• Strong organizational and project management skills.

• Familiarity with association management software is preferred but not mandatory.

• Experience with Swoogo, SpotMe, and Salesforce is advantageous.

• Willingness to travel up to 10% of the time.

• Ability to communicate effectively and clearly with individuals at all levels.

• Proficiency in conveying information and ideas in written form.

• Capacity to maintain the confidentiality of data and information.

• Detail-oriented, proactive, and equipped with strong problem-solving capabilities.

• Capability to work independently as well as collaboratively within a team.

🏝️ Benefits

• Annual discretionary bonus with a target of 10% of base salary.

• Continuous professional development training opportunities.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Well-being benefits.

• Health savings account.

• Flexible spending account.

• Retirement benefits.

• Option to work remotely.