Manager, ERP Operations

This is a fully remote position, open to applicants in New York.

📋 Description

• Assess Dynamics 365 solutions along with associated technologies; pinpoint deficiencies and suggest enhancements.

• Evaluate service, enhancement, and system improvement requests in collaboration with business stakeholders.

• Establish functional and system requirements while documenting both current and future-state business processes.

• Confirm that D365 configurations, ISV solutions, and integrations align with requirements as well as security, compliance, and integration standards.

• Formulate test strategies, scenarios, scripts, and use cases.

• Review test outcomes and address defects, configuration issues, and interoperability challenges.

• Supervise ERP projects, workstreams, or phases, coordinating tasks, timelines, and resources.

• Participate in ERP roadmap planning and devise functional strategies and implementation plans.

• Assist with Order to Cash, Procure to Pay, Record to Report, and other end-user functional processes.

• Conduct application administration, configuration, maintenance, monitoring, and metrics collection.

• Lead testing efforts for enhancements, new features, and bug resolutions.

• Provide functional expertise and address escalated issues.

• Act as a point of escalation for business managers, key users, and global applications personnel.

• Oversee IT training curriculum and materials while promoting technology adoption.

• Collaborate with technical managers, workstream leads, and functional leads to develop solutions.

• Monitor functional service requests to ensure adherence to SLAs and customer satisfaction.

• Manage changes to ISV functionality, issue resolution, and enhancements.

• Recruit, mentor, and evaluate staff performance, providing feedback and conducting annual reviews.

• Create budgets for the IT organization.

• Ensure staff receive training on both existing and new software.

⛳️ Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or a related field.

• Over 7 years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

• More than 5 years of experience in leading and managing direct reports of both functional and technical resources.

• At least 8 years of experience in ERP design, development, customization, implementation, integration, and administration, specifically with Microsoft Dynamics 365 F&O solutions.

• Experience in full life-cycle implementations of D365 F&O and managing production support teams.

• Over 5 years of supervisory or leadership experience in large teams within the Microsoft Power Platform.

• Practical pricing expertise; experience with Flintfox ISV is a plus.

• Advanced implementation experience in Warehouse Management, particularly in large-scale warehouse settings.

• Familiarity with ISVs such as NMB and SPS.

• Experience in process manufacturing and an understanding of formulas, co/by-product handling, and formula-based production processes.

• Strong knowledge of EDI and hands-on experience with EDI message/error mapping and troubleshooting.

• Excellent analytical and problem-solving capabilities.

• Experience in vendor management, including managing ISVs deployed on D365 F&O.

• Interpersonal and communication skills suited for cross-functional teamwork.

• Expert knowledge of Microsoft D365 F&O and a working knowledge of Microsoft D365 CRM.

• Commitment to standards, best practices, and delivery processes.

• Proficient communication and presentation skills.

• Experience in data cleansing, verification, and migration.

• Knowledge of master data management and data quality best practices.

• Experience in the manufacturing industry is preferred.

• Experience in the Medical Devices or Life Sciences industry is a significant advantage.

• Experience in highly regulated industries is a strong plus.

• Relevant Microsoft D365 certifications.

🏝️ Benefits

• Base salary range of $117,524 to $218,258 annually for U.S. locations that require compensation disclosure.

• Potential inclusion of cost of living adjustments.

• Eligibility for various types of compensation and benefits may apply.

• Commitment to equal employment opportunities in the workplace.