Manager, Epic Inpatient Clinical Applications

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the business and project components of applications and modules linked to the Inpatient platform within the OCHIN collaborative.

• Manage projects within budget constraints.

• Address issues and risks effectively.

• Ensure high-quality implementation and post-installation stabilization.

• Directly oversee the implementation, optimization, and support of Epic clinical applications.

• Continuously evaluate and enhance the system and processes to boost efficiency.

• Manage OCHIN and member resources while enhancing process quality, information systems, and outcomes.

• Methodically onboard new staff and prepare them for success.

• Assess and cultivate staff skills and Individual Development Plans.

• Monitor and evaluate department, project, and individual performance goals.

• Identify opportunities for process and quality improvement.

• Ensure team processes are accurately represented on the OCHIN System Map.

• Review ticket metrics, ensuring SLA delivery and current assignments are met.

• Address and resolve member escalations promptly.

• Lead, inspire, develop, and define positive outcomes for a team of analysts.

• Coordinate and manage processes and functions for Inpatient Clinical Maintenance.

• Oversee the clinical division of the Inpatient team and collaborate with other managers.

• Facilitate communication and connections between the Epic Inpatient Clinical Applications Team and other OCHIN departments.

• Perform additional duties as required.

⛳️ Requirements

• Epic certification in one or two of the following applications: Bugsy, Stork, ASAP, OpTime, Anesthesia, Willow - Inpatient, Willow Ambulatory, EpicCare Inpatient Clinical Documentation.

• Prior experience with Epic applications.

• At least 5 years of experience in a similar or relevant position.

• A total of 8 years of applicable experience is preferred.

• Strong sense of customer service excellence and the ability to deliver it effectively in all situations.

• Excellent leadership capabilities.

• Strong communication skills.

• Proficiency in Microsoft Excel and Word; knowledge of Access is a plus.

• Ability to work independently and efficiently from a home office.

• High-speed internet connection is required.

• Capability to work in a distraction-free environment.

• COVID-19 vaccination or an approved medical or religious exemption is required as a condition of employment.

🏝️ Benefits

• Competitive compensation package.

• Healthy work-life balance.

• Fair opportunity for professional growth.

• Fully remote work environment.

• Work from home flexibility.

• Travel required for this role is less than 25%.

• Comprehensive benefits package (refer to employer website for details).

• COVID-19 vaccination requirement with a process for medical or religious exemptions.