Manager, Enterprise Implementation – Core

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Lead the team of Enterprise Implementation Consultants responsible for deploying Samsara’s connected operations platform.

• Oversee team performance and ensure results are met across team KPIs and organizational OKRs.

• Manage relationships with executive-level stakeholders and spearhead resolution efforts for at-risk, high-ACV accounts.

• Collaborate with Sales, Solutions Engineering, Support, and Customer Success to facilitate seamless transitions and safeguard renewal and expansion prospects.

• Guide consultants through intricate, multi-site technical implementations, including logistics for hardware deployment and system/API integrations.

• Identify opportunities for process enhancements, efficiency improvements, and increased automation through data analysis.

• Take a hands-on approach by directly engaging in challenging implementation tasks.

• Promote and integrate Samsara’s cultural principles as the company expands globally and establishes new offices.

• Recruit, nurture, and lead a diverse, engaged, and high-performing team.

⛳️ Requirements

• A minimum of 4 years of experience managing a services team, particularly in supporting complex, multi-stakeholder enterprise deployments.

• Proven experience in implementing Enterprise (medium/high touch) accounts or account management programs.

• Preferred experience in SaaS and/or IoT/hardware implementation.

• Strong work ethic, effective prioritization skills, and high emotional intelligence.

• Demonstrated experience managing escalations and executive stakeholder relationships for complex, high-value accounts.

• Familiarity with customer success CRM tools such as Gainsight and/or PSA tools.

• Solutions-oriented mindset with exceptional problem-solving abilities.

• Comfortable working in a fast-paced, rapidly changing environment.

• Strong inclination for action, capability to think innovatively, and commitment to maintaining high standards.

• Project/program management experience (PMP or similar) is a plus.

• Bachelor’s degree from an accredited 4-year institution.

• Ability to secure and maintain legal authorization to work at Samsara and in the designated work location, if required.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options for eligible roles.

• Flexible, employee-led remote work model.

• Professional development stipend.

• Comprehensive health insurance plans.

• Parental leave options.

• Competitive total compensation opportunities above market rates.

• Office spaces available for employees who prefer in-person work.

• Reasonable accommodations provided throughout the recruitment process.