Manager – Enterprise Crisis Management

This is a fully remote position, open to applicants in Connecticut, +13 more locations.

📋 Description

• Oversee and improve Centene's Enterprise Crisis Management Program.

• Administer program policies, procedures, standards, and related documentation.

• Direct enterprise response efforts during crises, major incidents, and operational interruptions.

• Facilitate crisis activation, coordination, and ongoing management of enterprise responses.

• Collaborate with internal business partners to identify emerging threats, evaluate potential impacts, and support response initiatives.

• Create, facilitate, and assist with crisis management drills, simulations, and preparedness activities.

• Provide training and awareness programs for Incident Management Teams, Crisis Management Teams, and various stakeholders.

• Conduct after-action reviews and manage corrective actions following drills and real-world events.

• Oversee crisis management technology platforms, emergency notification systems, and related program tools.

• Compose and distribute crisis communications, situation reports, executive briefings, and updates for stakeholders during incidents.

• Monitor, analyze, and report on crisis management metrics, program effectiveness, and opportunities for continuous improvement.

• Collaborate with Human Resources, Security, Technology, Facilities, Communications, Legal, Compliance, and business leaders to enhance enterprise preparedness, response, and recovery capabilities.

• Assist in the advancement, governance, and effectiveness of the Enterprise Crisis Management Program.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in Emergency Management, Homeland Security, Business Administration, Risk Management, or a related field is required.

• A minimum of 5 years of experience in Crisis Management, Emergency Management, Business Continuity, Disaster Recovery, Security Operations, Risk Management, or a related field is required.

• Proven experience in leading or coordinating response activities during operational disruptions or crisis situations is required.

• CEM and other relevant industry certifications are preferred.

• Must comply with all policies and standards.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement program.

• Paid time off plus holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Additional incentives may be included in the total compensation package.

• Commitment to equal opportunity employment and consideration without regard to protected characteristics.

• Qualified candidates with arrest or conviction records will be evaluated in accordance with the LA County Ordinance and the California Fair Chance Act.