Manager, Enterprise Applications

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the strategy, governance, administration, and advancement of NextGen Healthcare’s enterprise Salesforce platform and its integrated applications.

• Personally guide intricate platform decisions, solution designs, configurations, optimizations, and operational support.

• Manage and nurture a team of Salesforce administrators.

• Create, maintain, and implement a multi-year Salesforce capability roadmap that aligns with business goals.

• Optimize the use of existing Salesforce investments across Service Cloud, Sales Cloud, Marketing Cloud, and Experience Cloud.

• Assess and utilize emerging capabilities such as Agentforce, Data 360, Event Monitoring, automation, analytics, and digital experiences.

• Convert business objectives into scalable, secure, and maintainable Salesforce solutions.

• Offer technical and strategic guidance for governance, release management, solution standards, data quality, integrations, adoption, and continuous enhancement.

• Spearhead the planning, implementation, support, enhancement, and optimization of enterprise applications and related technology capabilities.

• Collaborate with business stakeholders to determine operational requirements, strategic goals, process enhancements, application priorities, and delivery strategies.

• Supervise application services encompassing configuration, enhancement, integration, issue resolution, upgrades, and user support.

• Establish roadmaps, priorities, and action plans for application initiatives and operational tasks.

• Ensure enterprise applications fulfill business requirements and comply with organizational standards for quality, security, compliance, and scalability.

• Develop governance, policies, processes, and documentation for effective application management and service delivery.

• Track application performance, service levels, and user experience, implementing improvements for efficiency and reliability.

• Lead collaborations with business leaders, IT, architecture, security, data partners, and external vendors.

• Manage risks, dependencies, escalations, and competing priorities.

• Assess technology solutions and suggest enhancements and future capabilities.

• Provide leadership, coaching, and performance management for team members.

• Stay updated on emerging technologies, business trends, and best practices.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or a comparable combination of education and experience.

• Over 7 years of pertinent experience in enterprise applications, information technology, or a related area.

• 2–4 years of leadership experience.

• Proven experience in leading enterprise application initiatives, teams, or functional areas.

• Experience collaborating with business stakeholders to define requirements, prioritize tasks, and deliver technology-enabled solutions.

• Background in supporting enterprise applications within a complex operational setting.

• Extensive, senior-level Salesforce administration experience.

• Understanding of enterprise application management, support models, and system lifecycle practices.

• Knowledge of business process analysis, requirements gathering, and solution delivery methodologies.

• Familiarity with governance, change management, risk management, and operational controls for enterprise systems.

• Knowledge of enterprise technology environments, integrations, data flows, security considerations, and vendor-supported solutions.

• Strong leadership and team development capabilities.

• Skills in project, operational, and service delivery management.

• Proficient in planning, prioritization, and execution.

• Strong stakeholder management and collaboration abilities.

• Analytical, problem-solving, and decision-making competencies.

• Excellent verbal and written communication skills.

• Capability to lead teams and initiatives in a dynamic business and technology environment.

• Ability to balance strategic priorities with operational needs.

• Proficiency in translating business requirements into practical, scalable technology solutions.

🏝️ Benefits

• Equal opportunity employer committed to diversity and an inclusive environment.