Manager, Donations Management

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Supervise the Donations Management team, including work planning, regular check-ins, goal setting, performance management, time and leave approvals, training, professional development, and HRIS activities.

• Serve as a spiritual leader and cultivate a Christian workplace culture.

• Establish team priorities, service standards, staffing coverage, and quality expectations for gift processing and donor communications.

• Develop, approve, maintain, and review Donations Management policies, controls, and standard operating procedures.

• Oversee the processing of checks, ACH and wire transfers, credit and debit cards, recurring gifts, stock, cryptocurrency, workplace and payroll giving, donor-advised or third-party gifts, event platforms, and emerging donation channels.

• Ensure accurate donor and gift coding in Raiser's Edge and related platforms, in accordance with general ledger requirements.

• Direct quality assurance efforts, conduct platform audits, perform exception reviews, and implement corrective measures.

• Manage donor service and escalations related to transactions, recurring gifts, preferences, receipts, refunds, returns, and donation inquiries.

• Supervise monthly reconciliations and collaborate with the Finance team to address variances and ensure audit-ready support.

• Coordinate with database administrators and system owners regarding tax statements, fund maintenance, access, integrations, and system modifications.

• Foster cross-functional relationships with Advancement, Finance, Technology, fundraising teams, vendors, and processing partners.

• Oversee team budgeting, vendor and facility requirements, operational planning, and facility visits.

• Define and monitor operational metrics, utilizing trends to prioritize training and continuous improvement.

• Maintain expertise in charitable gift administration and data stewardship, ensuring confidentiality and safeguards for payment information.

• Act as the final operational decision-maker and escalation point for complex or high-risk gifts.

• Manage and execute special projects as assigned.

⛳️ Requirements

• A mature and personal Christian faith.

• A strong commitment to World Relief's mission, vision, and values.

• A desire to serve and empower the Church in making a positive impact on vulnerable communities.

• Ability to affirm and acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals' document "For the Health of The Nation."

• A valid driver's license, access to a reliable vehicle, and the ability to meet MVR standards.

• A Bachelor's degree in a relevant field or an equivalent combination of education and progressively responsible experience.

• Strong knowledge of gift coding, donor intent, receipting, reconciliations, data quality, internal controls, documentation, and confidentiality.

• Prior people-management or formal supervisory experience.

• Five or more years of relevant experience in gift processing, advancement services, donor services, or financial operations, including at least two years in a leadership role or managing a significant operational function.

• Experience supporting a large, multi-entity, multi-location, or international nonprofit organization.

• Familiarity with charitable gifts such as stock, cryptocurrency, workplace giving, donor-advised funds, matching gifts, and event-driven giving.

• Experience with financial audits, payment-card controls, CRM integrations, process mapping, and continuous improvement methodologies.

• Relevant professional development or certifications in fundraising operations, advancement services, nonprofit accounting, data management, or project management.

• Proficient working knowledge of Raiser's Edge NXT or a similar fundraising CRM, as well as familiarity with online fundraising and payment platforms.

• Advanced analytical skills to assess operational issues, exercise sound judgment, manage risks, and convert findings into effective processes and controls.

• Strong written and verbal communication skills, along with cross-functional leadership, change management, and conflict resolution capabilities.

• Proficiency in Microsoft Excel and Word, including the ability to review reconciliations, reports, and large data sets.

• Capability to prioritize competing deadlines and guide the team through high-volume periods with precision and poise.

🏝️ Benefits

• Competitive benefits package for full-time employees.

• Employee discount program available for full-time staff.

• Well-being program recognized with the Gold-level Cigna Healthy Workforce Designation.

• Reasonable accommodations provided for individuals with disabilities.

• A Christian faith-based work environment.