Manager, Digital Operations – Reliability

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer technical and personnel leadership for PMI's production operations, including application support, monitoring, incident management, change management, and service reliability functions.

• Take responsibility for the daily health, availability, performance, security, and operational readiness of essential digital services.

• Collaborate with Engineering, Product, DevOps, Infrastructure, Security, and various business teams.

• Promote disciplined operations, observability-driven practices, automation, AI-enhanced workflows, and ongoing improvement.

• Mitigate service risk, expedite recovery, and enhance experiences for both customers and employees.

⛳️ Requirements

• Proven experience in supporting enterprise-level, cloud-based digital applications and critical business services, ideally within Microsoft Azure.

• Established track record in leading major incident responses, problem management, root cause analyses, change management, operational readiness, and continuous improvement initiatives.

• Hands-on knowledge of monitoring and observability tools, including APM, logs, metrics, traces, alerting, dashboards, and service health analytics; familiarity with Datadog and Azure Monitor is preferred.

• Comprehension of SRE and ITIL methodologies, encompassing availability, SLOs/SLAs, capacity, event management, change enablement, service transition, and reliability enhancement.

• Experience in implementing automation, AI-assisted operations, AIOps, analytics, or workflow optimization to boost operational efficiency and service reliability.

• Practical understanding of cloud infrastructure, networking basics, identity and access management, vulnerability management, disaster recovery, business continuity, and audit preparedness.

• Capability to influence and work collaboratively across Product, Engineering, DevOps, Infrastructure, Architecture, Security, vendors, and business stakeholders.

• Excellent written, verbal, analytical, and presentation skills, with the ability to articulate technical challenges and operational risks in terms of clear business impact and actionable steps.

• Proven experience in people leadership, coaching, performance management, workforce planning, and talent development.

• Relevant certifications in ITIL, Microsoft Azure, SRE, cloud operations, or service management are preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work environment and work-life balance initiatives.