Manager, Design

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead day-to-day operations for the Design organization.

• Ensure that Design tasks are adequately staffed, prioritized, and making progress.

• Oversee team capacity, workload, priorities, commitments, risks, conflicts, and resource shortages across the portfolio.

• Clarify work priorities, rationale, and requirements to advance projects.

• Directly execute Design tasks when capacity limitations or urgent timelines arise.

• Assist designers and cross-functional partners in managing shifting priorities, dependencies, and competing demands.

• Enhance team processes, tools, and methodologies.

• Collaborate with Product and Engineering leaders to incorporate Design into planning, prioritization, and delivery processes.

• Identify opportunities to reduce friction and enhance collaboration.

• Establish and uphold shared Design practices, standards, and expectations.

• Lead, coach, mentor, and nurture the team.

• Provide clear expectations, feedback, performance management, and career development support.

• Identify skill gaps and create learning and experimentation opportunities.

• Assist designers in developing skills for AI-native product development.

• Promote curiosity, continuous learning, collaboration, accountability, and adaptability.

• Cultivate an inclusive team culture that transcends geographic and organizational boundaries.

• Recruit and retain Design talent while contributing to staffing and organizational planning.

• Develop emerging leaders and amplify team members' impact.

• Foster relationships with Product, Engineering, and other business partners.

• Represent Design in cross-functional planning and prioritization.

• Incorporate customer needs and experience considerations into product decisions.

• Communicate Design priorities, progress, risks, and opportunities effectively.

• Contribute to the advancement of the Experience Design organization, including its operating model, practices, and standards.

• Promote a consistent, scalable approach to Design.

• Support the development and adoption of the design system, patterns, guidelines, and best practices.

• Document workflows, processes, and decision-making points.

• Stay informed about emerging Design practices, AI capabilities, and AI-native product development.

• Translate relevant opportunities into actionable team practices.

• Demonstrate adaptability through changes in tools, processes, technology, and organizational priorities.

• Fulfill assigned performance goals, special projects, and other responsibilities.

⛳️ Requirements

• Bachelor's degree in Design or a related field, or equivalent professional experience.

• Over 5 years of professional experience in UX Design, Product Design, Interaction Design, or a related area.

• Experience in leading, mentoring, or developing designers or other creative professionals.

• Strong grasp of user-centered Design practices.

• Excellent organizational and operational skills, including managing competing priorities, assessing capacity, coordinating work across multiple teams, and allocating Design resources.

• Ability to cultivate effective working relationships with Product, Engineering, and other cross-functional partners.

• Experience in translating ambiguous stakeholder input into structured requirements or documented workflows.

• Willingness to seamlessly transition between managing the team's work and executing it personally.

• Strong communication, facilitation, and interpersonal abilities.

• Capability to work effectively in environments with changing priorities, ambiguity, and evolving methodologies.

• Experience in designing AI-driven experiences, including considerations for uncertainty, trust, transparency, and human decision-making.

• Familiarity with using AI tools to enhance Design work, boost productivity, or explore innovative approaches.

• Commitment to ongoing learning and adaptation to new Design tools, technologies, and methodologies.

• Ability to maintain a dedicated, secure work area.

• Ability to provide high-speed internet access/connectivity and manage office setup and maintenance.

🏝️ Benefits

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Disability insurance coverage.

• Life insurance coverage.

• 401(k) savings plans.

• Paid family leave.

• 9 paid holidays per year.

• 17–27 days of Paid Time Off (PTO) annually, depending on level and tenure.

• Dedicated, secure work area.

• High-speed internet access/connectivity and office setup and maintenance.