Manager, Data Protection Analysts – Americas

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a team of Data Protection Analysts across the Americas.

• Recruit, hire, and onboard new analysts.

• Establish team structure, processes, and capacity plans to accommodate customer growth.

• Ensure the quality, consistency, and timeliness of work in all customer engagements.

• Oversee incident analysis, policy and dataset tuning, forensic investigations, and executive reporting.

• Create and maintain playbooks, templates, and best practices for incident investigations and response workflows.

• Define and monitor team KPIs, including response times, customer satisfaction, and risk-reduction outcomes.

• Report team KPIs to leadership.

• Act as an escalation point for complex investigations.

• Provide guidance to customer security leaders, including CISOs, SOC managers, and insider-risk teams.

• Develop incident-response workflows that align with customer security objectives and policies.

• Present summaries, trend analyses, and realized-value reports to technical, non-technical, and executive audiences.

• Track DLP, Insider Risk, and CASB market trends to inform team strategy.

• Collaborate with Product and Development teams regarding customer feedback, requirements, monitoring, and data-loss prevention strategies.

• Partner with Sales, Customer Success, and Support to ensure seamless transitions and consistent customer experiences.

• Align methodologies and share insights with service leaders in other regions.

• Report directly to the Director of Professional Services.

⛳️ Requirements

• Over 7 years of experience with data protection products.

• At least 2 years of experience leading or managing technical teams.

• Demonstrated success in hiring, developing, and retaining high-performing technical talent.

• Experience in scaling a team during periods of growth.

• Extensive knowledge of DLP, Insider Threat, and CASB solutions.

• Understanding of SIEM/SOAR integrations.

• Experience in advising on accidental and malicious data protection and insider-risk challenges.

• Strong grasp of endpoint protection best practices.

• Familiarity with macOS, Linux, and Windows environments.

• Knowledge of security controls for managing sensitive data types.

• Experience overseeing technical analysis, documentation, and project management for data-security incident responses.

• Familiarity with cloud applications and services.

• Knowledge of AI tools such as Claude, Codex, and the development of agents.

• Experience operating in a SaaS, services, or managed-services delivery model.

• Ability to manage priorities across multiple customers.

• Strong problem-solving and analytical skills.

• Excellent written and verbal communication abilities.

• Capability to create and deliver management-level presentations and analyses.

• Effective collaboration within a global, cross-functional team.

🏝️ Benefits

• Equity.

• Commission.

• Market-competitive compensation.

• Geo-based compensation adjustments.

• Equal opportunity employer.