Manager, Customer Insights

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Lead and conduct both qualitative and quantitative research focused on customer experience, brand awareness, messaging, competitive positioning, and strategic business objectives.

• Collaborate with stakeholders to define business inquiries, choose suitable methodologies, and convert needs into actionable research strategies.

• Examine customer feedback, research studies, market intelligence, and business data to uncover opportunities, risks, and emerging requirements.

• Interpret findings into clear business implications, actionable recommendations, and prioritized initiatives.

• Develop executive-ready presentations that emphasize key insights, business impact, and suggested next steps.

• Act as a trusted advisor across Marketing, Product, Customer Experience, Sales, Strategy, and business leadership teams.

• Promote customer-informed decision-making and enhance the adoption and effectiveness of research throughout the organization.

⛳️ Requirements

• A Bachelor's Degree and 8 years of experience OR a High School Diploma or GED/Equivalent with 12 years of experience in Financial Services.

• Over 8 years of experience in market research, customer insights, Voice of Customer, customer experience, strategy, consulting, or related fields.

• Strong expertise in qualitative and quantitative research methodologies.

• Proven ability to influence stakeholders and decisions without having direct authority.

• Solid business acumen with the capability to link customer insights to business results.

• Outstanding analytical thinking, synthesis, storytelling, and presentation abilities.

• Experience in presenting findings and recommendations to senior leadership.

• Comfortable navigating ambiguity, managing competing priorities, and independently driving projects forward.

🏝️ Benefits

• Competitive, thoughtfully designed, quality benefits program.

• Variable incentives, bonuses, benefits, and/or other awards may be included in total compensation for certain roles.