Manager, Customer Deployments

This is a fully remote position, open to applicants in Australia.

📋 Description

• Lead a team dedicated to implementing Axon Enterprise products, which include Axon Evidence, software solutions, and hardware sensors.

• Assist customers throughout the onboarding process, including configuration, training, deployment, and early adoption phases.

• Ensure that solutions are implemented effectively and meet the operational requirements of customers.

• Create outstanding customer experiences during the implementation process.

• Guide, mentor, and develop the Service Delivery Team.

• Conduct performance evaluations, offer coaching, and identify training needs.

• Manage team resources, workloads, priorities, and skill allocations.

• Lead the deployment of complex enterprise-grade products.

• Provide strategic oversight for change management, technical presentations, solution demonstrations, and technical workshops.

• Collaborate with business and IT leaders to define project vision, scope, timelines, milestones, and deliverables.

• Maintain documentation that supports project scope and customer acceptance for revenue recognition purposes.

• Install, configure, and test solutions, including interview rooms, in-car video systems, activation devices, and body-worn cameras.

• Document customer feature requests and issues, providing feedback to sales and product management.

• Align with the PSO Commonwealth Director and Sr. International Director on strategic initiatives.

• Identify opportunities for process improvements, resource enhancements, and service offerings.

⛳️ Requirements

• Proven experience in managing teams and developing talent.

• Demonstrated operating experience in Digital Video, Mobile Communications, or SaaS.

• Experience in project management and resource tracking.

• Strong understanding of software/hardware testing and implementation in complex customer environments.

• Familiarity with basic networking concepts and mobile applications.

• Ability to troubleshoot effectively.

• Understanding of Axon’s solutions and products, including their strengths, weaknesses, opportunities, and threats.

• Law enforcement experience is an asset but not a requirement.

• Capability to implement, manage, and track multiple simultaneous projects.

• Strong problem-solving abilities.

• Willingness to travel approximately 40% within Australia, with occasional international travel.

• Bachelor’s degree in Management, Business, Information Technology, Information Systems, or relevant Technical Engineering, or equivalent experience.

🏝️ Benefits

• Approximately 40% travel within Australia, with occasional international travel.

• Equal opportunity employer dedicated to diversity, equity, inclusion, employee well-being, and safety.

• Disability or special-needs accommodation available during the application or recruitment process.

• Environmental, health, and safety support and policies.