Manager, Customer Analytics – Insights

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Perform comprehensive analyses of various secondary data sources, such as claims, EHR/EMR, specialty pharmacy, prescription, CRM, and media/omnichannel ecosystem data.

• Integrate insights from diverse data sources to guide brand planning, lifecycle strategies, performance enhancement, and HCP/patient journeys.

• Utilize advanced data analytics techniques and segmentation to detect patterns, drivers, and opportunities.

• Create and sustain standardized dashboards, reports, and analytical tools for tracking brand and portfolio performance.

• Ensure data quality and consistency through validation and alignment across different data sources and reporting outputs.

• Design and implement qualitative and quantitative primary market research involving HCPs, HCOs, patients, medical/KOLs, and payers.

• Combine primary research with secondary data insights to gain a deeper understanding of customer perspectives and requirements.

• Analyze and communicate research findings to cross-functional stakeholders, translating results into actionable brand strategy and execution implications.

• Conduct and interpret strategic market, competitive, and landscape analyses.

• Collaborate with Commercial, Medical, and Market Access stakeholders to identify business inquiries and deliver integrated insights.

• Work alongside data strategy and technology teams regarding data sources, methodologies, and analytical results.

• Assist in the development of standardized analytical frameworks and identify enhancements to research processes, tools, and best practices.

• Report to the Director of Customer Analytics & Insights.

⛳️ Requirements

• A Bachelor’s degree in a quantitative, scientific, business, or related field is essential.

• 4 to 6+ years of progressive experience in analytics, market research, or consulting.

• Proficient in analyzing secondary pharmaceutical data sources, including claims, EHR/EMR, specialty pharmacy, and/or prescriber-level data.

• Strong expertise in primary market research methodologies, encompassing qualitative interviews, focus groups, and quantitative surveys and segmentation.

• Skilled with analytics, visualization, and querying tools like Power BI, Tableau, Excel, SQL, Python, R, or SAS.

• Familiarity with pharmaceutical or healthcare datasets such as IQVIA DDD, Xponent, and patient claims data.

• Proficient in structured problem-solving.

• Ability to work collaboratively as a self-starter in a dynamic, matrixed environment.

• Experience in the healthcare, pharmaceutical, or other highly regulated sectors is preferred.

• An advanced degree (MBA or relevant graduate degree) is preferred.

🏝️ Benefits

• Discretionary annual cash bonus or incentive compensation.

• Discretionary equity grants.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k retirement savings plan.

• Flexible paid vacation.