Manager, Corporate Travel Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and provide daily oversight for Travel Consultants, Team Leads, and/or Associate Managers.

• Execute travel consultant responsibilities as necessary, including assisting travelers and arranging itineraries.

• Advocate for the effective use of ADTRAV tools and supervise agent performance.

• Establish team goals and objectives while offering guidance to achieve them.

• Analyze turnover transaction rates, errors, write-offs, itineraries, reservations, and travel authorizations.

• Mentor and train agents on traveler service, as well as company policies and procedures.

• Keep agent job aids accurate and up to date.

• Comprehend ADTRAV products, systems, and processes to support agents and clients.

• Monitor call volumes and agent availability.

• Act as the primary client contact, promptly investigating, addressing, and resolving issues.

• Investigate agent and client concerns and provide solutions to client/account management teams.

• Collaborate with senior leadership and team members to uphold KPIs and SLAs.

• Identify efficiencies in processes and workflows and suggest enhancements.

• Create, modify, and oversee department reporting.

• Process timecards and manage time off for payroll purposes.

• Cultivate, mentor, and lead employees to promote teamwork and accountability.

• Offer feedback and establish improvement objectives.

• Hold weekly individual and team meetings.

• Conduct performance reviews and disciplinary documentation in accordance with HR policies.

• Engage in recruiting efforts by interviewing and selecting new agents.

• Utilize GDS, online booking platforms, and internal applications.

• Participate in ongoing industry training initiatives.

• Represent ADTRAV and maintain strong relationships with employees, partners, vendors, and clients.

• Follow company policies and procedures consistently.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Minimum of 5 years of experience as a travel consultant/travel agent, ideally in a call center setting.

• At least 2 years of team management experience.

• Preferred experience in booking travel for corporate clients.

• Strong knowledge of Sabre GDS is essential.

• Familiarity with Amadeus is an advantage.

• Proficient understanding of Fly America, Open Skies, and federal travel regulations.

• Experience in booking international travel with knowledge of geographical and rate structures.

• Strong computer and typing skills, including the ability to navigate quickly between programs and utilize shortcut keys.

• Proven ability to learn and use technology, as well as manage multiple applications and monitors at once.

• Competence in the Microsoft Office suite (Outlook, Word, Excel).

• Strong leadership, organizational, analytical, prioritization, communication, and time-management skills.

• Excellent written and verbal communication skills in English.

• Capability to work remotely and fulfill company home-office requirements.

• Availability to work Monday–Friday, 7am–7pm CT, including after hours, weekends, and holidays as required.

• Willingness to travel up to 15% for client and company meetings.

• Ability to maintain confidentiality regarding company and client information.

• Must successfully pass credit, criminal, and/or employment reference background checks.

• Additional background checks and/or clearances may be necessary for specific clients.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Flexible Spending Accounts.

• 401(k) plan.

• Paid Time Off (PTO).

• Remote work arrangement.

• Continuous training and professional development opportunities.