Manager, Compute Services

This is a fully remote position, open to applicants in North Carolina, +3 more states.

📋 Description

• Provide strategic leadership and guidance for the Compute Services division, which includes the Data Center Services and Cloud Platform & Infrastructure Operations teams.

• Collaborate with Solution Architects to create and sustain technology roadmaps for compute, virtualization, storage, backup, and hybrid cloud platforms.

• Cultivate talent through mentoring, constructive feedback, and targeted growth opportunities.

• Ensure adherence to architectural standards, design principles, and operational practices across both on-premises and cloud compute environments.

• Supervise the design, implementation, and lifecycle management of on-premises compute platforms, which encompass server hardware, hypervisors, operating systems (Linux, Windows), Azure compute services, and enterprise backup systems.

• Work in conjunction with Architecture teams to guarantee that solutions are in alignment with enterprise standards and facilitate long-term modernization efforts.

• Promote operational excellence through effective monitoring, automation, capacity planning, and continuous improvement initiatives.

• Uphold a robust security posture across compute platforms by managing patching, hardening, vulnerability remediation, and compliance efforts.

• Collaborate with Information Security to verify that compute services comply with security and governance requirements.

• Oversee vendor relationships, contracts, and procurement related to compute platforms, including contract negotiations.

• Establish and manage budgets for related services, capital expenditures, and operational expenses.

• Assist with demand planning, project prioritization, and resource distribution across compute teams.

• Manage service transition processes, ensuring that Build-to-Run handoffs are thoroughly completed, documented, and operationally prepared.

• Provide escalation support for complex incidents and issues, ensuring timely resolution and root cause analysis.

• Foster a culture of collaboration, accountability, and continuous learning, ensuring the team is prepared with the necessary skills for current and future technologies.

⛳️ Requirements

• At least 10+ years of IT infrastructure experience with a focus on compute, virtualization, and cloud technologies.

• A minimum of 5+ years in leadership or management roles, overseeing technical teams and personnel.

• Technical expertise in server infrastructure and hypervisors, including VMware technologies and Nutanix AHV hyper-converged infrastructure, as well as hybrid cloud architectures.

• Experience in managing Cloud (Azure) compute services, landing zones, automation, cloud governance, and FinOps.

• Knowledge of enterprise backup systems, disaster recovery, and business continuity strategies.

• Proficient with Windows Server, Linux, Active Directory, DNS, authentication, and identity integration.

• Strong understanding of Microsoft 365 platforms and services.

• Proven experience in vendor management, contract negotiation, and procurement processes.

• Excellent project and process management skills, including familiarity with ITIL practices.

• Experience in manufacturing environments is preferred but not mandatory.

• Exceptional written and verbal communication skills, capable of engaging effectively with both technical and business stakeholders.

• Demonstrated ability to lead teams, drive change, and achieve results in a dynamic environment.

• Results-oriented, customer-centric, and highly driven.

• Strong leadership presence, with the capability to influence and foster alignment.

• Outstanding problem-solving and decision-making abilities.

• Excellent organizational and time-management skills.

• Strong listening skills with consistent, reliable responsiveness.

• Takes pride in workmanship, committed to delivering high-quality solutions.

• Willingness to work in a 24/7 environment.

• Ability to travel up to 10% and visit manufacturing facilities as needed.

🏝️ Benefits

• Competitive base salary along with bonus opportunities.

• Paid time off (minimum of three weeks).

• Medical, dental, and vision coverage starting on day one.

• 401(k) plan with employer matching.

• Paid parental leave.

• Child and family care assistance (dependent care FSA with employer match up to $2500).

• Bundle of joy benefit (a year’s supply of free diapers for all team members welcoming a new baby).

• Tuition assistance.

• Wellness program providing savings of up to $4,000 per year on insurance premiums.

• Remote work arrangement.