Manager, Commercial Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of order management by automating the intake, review, and processing of quotes, order forms, and bookings to meet defined service level agreements through peak periods at quarter-end.

• Design and continually enhance the quote-to-order workflow, including the system architecture, exception routing, and automation processes.

• Develop requirements, design quoting, validation, and approval logic, drive the roadmap in collaboration with Revenue Engineering, conduct user acceptance testing, and verify production changes.

• Manage the transition into billing and revenue, collaborating with the Accounting team to ensure that transactions are structured, complete, and reconcilable.

• Create validation rules, guided quoting processes, required-field logic, and automated reconciliation controls.

• Enhance the field transaction experience by minimizing steps and handoffs, thus reducing the quote cycle time.

• Establish and oversee marketplace transaction operations across AWS, GCP, and Azure, including private offers, CSP transactions, and reconciliation across marketplaces, Salesforce, and billing.

• Encode approval rules and safeguards to ensure that routine deals are routed automatically while exceptional structures are escalated accordingly.

• Develop order management, quoting, and marketplace processes for new products and acquisitions, testing them through the booking process prior to going live.

• Ensure the integrity of products, SKUs, pricing, contract terms, and booking attributes within Salesforce.

• Monitor and report on cycle time, touch counts, SLA attainment, exception and discount volumes, error rates, and rework rates.

• Collaborate daily with Sales, Accounting, Finance, Legal, and Revenue Engineering teams.

• Report directly to the Director of Commercial Strategy & Operations.

⛳️ Requirements

• A minimum of 6 years of experience in commercial operations, deal desk, order management, sales operations, or revenue operations, including responsibility for a high-volume transactional process.

• Proven ability to replace manual processes with designed processes, automation, controls, and measurable outcomes.

• Direct experience with Salesforce and Salesforce CPQ.

• Proficient in writing requirements, designing quoting and approval logic, configuring and testing systems, and differentiating between configuration and process issues.

• Familiarity with flows, validation logic, API-based and marketplace integrations, as well as scripting or SQL for high-volume data reconciliation and analysis.

• Capacity to collaborate with Revenue Engineering on system design initiatives.

• Experience with usage-based or consumption-based contracts, including metering, commitments, overages, contract structures, billing, and revenue recognition implications.

• Experience in operating within a shared quote-to-cash process.

• Preference for candidates with marketplace operations experience in AWS, GCP, or Azure, including private offers, CSP transactions, and reconciliation.

• A process-engineering mindset focused on instrumentation, standard-case design, exception routing, throughput, and error rate reduction.

• Demonstrated success in streamlining transactional processes for sales teams.

• Ability to work collaboratively with Accounting, Finance, and Legal on order form and contract mechanics.

• Sound judgment when negotiating under deal pressure.

• Excellent written and verbal communication skills.

• Experience in managing or mentoring analysts is a plus.

• A Bachelor's degree in a quantitative or technical discipline is preferred.

🏝️ Benefits

• A flexible work environment with options for remote work.

• Employer contributions towards healthcare expenses.

• Stock options and equity in the company.

• Flexible time off policies in the US.

• Generous time-off entitlements in other countries.

• A USD $500 allowance for home office setup for remote employees.

• Opportunities to connect with colleagues at company-wide offsite events.