Manager, Commercial Integration – Onboarding

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee essential integration workstreams and enhance commercial processes.

• Supervise vendor credentialing, onboarding and offboarding, training coordination, vendor management, and commercial integration.

• Identify, optimize, and manage friction points in the Sales Onboarding, Contracting, and Order-to-Cash workflows.

• Create and implement a roadmap for continuous improvement from lead to invoice.

• Drive enterprise-level projects, outlining scope, milestones, risks, stakeholder alignment, and expected outcomes.

• Formulate transition plans that address operational model impacts, contracting harmonization, readiness, risk mitigation, and continuity.

• Act as a representative for Sales Onboarding and Commercial Integration during requirements gathering, UAT, implementation, and stakeholder preparedness.

• Direct centralized processes for onboarding, offboarding, internal transfers, and role changes.

• Ensure Day 1 readiness, covering system access, physical assets, compliance training, and administrative setup.

• Organize training, compliance reporting, and maintain learning records.

• Manage field support databases, role changes, notifications, and operational documentation.

• Oversee necessary timekeeping or payroll-support administration, issue resolution, reporting, and controls.

• Build vendor credentialing relationships, associate profiles, and workflows for the transition in February 2027.

• Lead the strategy for credentialing, governance, compliance, contract review, risk assessment, and resolving barriers.

• Develop strategies, initiatives, and roadmaps for sales onboarding and commercial operations.

• Spearhead change management, communication, and targeted training efforts.

• Take ownership of team goals, KPIs, service levels, and performance reporting while nurturing a high-performing team.

• Collaborate with Sales, Commercial Operations, Finance, Customer Service, Marketing, and IT departments.

• Transform business requirements into scalable systems, reporting, and process solutions.

• Create documentation, training materials, and process guides.

• Train and assist end users while acting as a liaison between business stakeholders and technical teams.

• Support the integration of Waters Biosciences and upgrade commercial systems and processes.

⛳️ Requirements

• Bachelor’s degree in Business, Analytics, Information Systems, Finance, Data Science, or a related discipline.

• Over 10 years of experience in Sales Operations, Commercial Operations, Business Analytics, CRM Administration, or similar roles.

• Advanced proficiency in leading continuous improvement, automation, and AI initiatives.

• Proven ability to analyze business data and provide actionable insights.

• Experience in presenting insights and business recommendations to leadership teams and stakeholders.

• Strong skills in analysis, problem-solving, project management, and communication.

• Capability to manage multiple priorities and perform effectively in a dynamic environment.

• Preferred: experience in life sciences, diagnostics, healthcare, biotechnology, or pharmaceutical sectors.

• Preferred: experience with ERP and CRM platforms such as SAP S/4HANA.

• Preferred: familiarity with Celonis or other process orchestration tools.

• Demonstrated experience in leading teams, managing external vendors, and working with highly cross-functional stakeholders in both field-facing and customer-facing organizations during periods of change.

🏝️ Benefits

• Remote work options as specified in the job listing.

• Flexible workplace arrangements available for remote or field-based positions.

• Opportunities to learn, develop, and succeed.

• In-person collaboration that fosters learning, progress, and achievement.

• COVID-19 workplace accommodations will be considered in accordance with applicable laws.