Manager, Commercial Analytics – Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, maintain, and enhance analytics, reporting, systems, and operational capabilities to support Q’Apel’s commercial team.

• Manage ongoing commercial reporting, dashboards, scorecards, performance analytics, data quality, metric consistency, business review analytics, and decision-making support.

• Create and improve Tableau dashboards and other reporting tools that encompass revenue, quota achievement, sales pacing and forecasts, product performance, regional and territory analytics, account activity, utilization, and KPIs.

• Reconcile data sources, uphold metric definitions and reporting logic, track data completeness and timeliness, address discrepancies, and validate reporting modifications.

• Analyze performance metrics across products, regions, territories, field representatives, and accounts to uncover trends, risks, gaps, and growth opportunities.

• Prepare analytics for Quarterly Business Reviews, regional reviews, leadership meetings, and regularly scheduled business reviews.

• Aid in quota development, territory design, account alignment, field coverage, hiring-priority analysis, market opportunity evaluation, targeting, resource allocation, product launches, and commercial initiatives.

• Develop models and scenarios to inform leadership decisions and deliver clear recommendations.

• Collaborate with the Salesforce Administrator to manage users, reporting relationships, territories, organizational structures, dashboards, data, and workflows.

• Convert business requirements into system and reporting specifications, oversee implementation, and verify system changes.

• Streamline, standardize, and automate commercial processes; create scalable tools and documentation.

• Work closely with sales leadership, Finance, Marketing, the Salesforce Administrator, and other cross-functional stakeholders.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Economics, Analytics, Data Science, Life Sciences, or a related discipline.

• A minimum of five years of progressively responsible experience in commercial analytics, sales operations, commercial operations, business intelligence, revenue operations, or a similar field.

• Experience in supporting a field-based commercial organization is essential.

• Background in the medical device, biotechnology, pharmaceutical, or healthcare industries is highly desirable.

• Proven experience in developing and maintaining recurring commercial reports, dashboards, KPIs, and performance analytics.

• Ability to analyze complex datasets, investigate discrepancies, identify significant trends, and translate insights into actionable business strategies.

• Advanced skills in Microsoft Excel, including complex formulas, lookups, pivot tables, data validation, and analytical modeling.

• Strong proficiency in Microsoft PowerPoint with the ability to create clear, executive-ready presentations.

• Expertise in Tableau, including building, maintaining, and enhancing dashboards and data visualizations.

• Proficiency in Salesforce, including reports, dashboards, data structures, users, roles, and hierarchies.

• Experience collaborating with a Salesforce Administrator or technical resource to convert business requirements into system and reporting specifications.

• Salesforce administration experience or certification is a plus, but not mandatory.

• Experience in supporting commercial planning activities is highly preferred.

• Familiarity with external market, claims, procedure-volume, or other healthcare data sources is advantageous.

• Understanding of data quality, metric governance, reporting consistency, and process enhancement.

• Strong business acumen and exceptional attention to detail.

• Organizational and project management skills to handle recurring deliverables, operational duties, and ad hoc priorities.

• Ability to work independently with minimal oversight while effectively collaborating across functions and organizational levels.

• Excellent written, verbal, presentation, and interpersonal communication skills.

• Good judgment in managing confidential information.

• Willingness to travel occasionally for company and commercial meetings.

🏝️ Benefits

• Fast-paced, high-growth company environment.

• Startup culture with an all-hands-on-deck approach.

• Occasional travel for company and commercial meetings.