Manager, Clinical Operations – SUD

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance and management for clinicians in a designated region.

• Direct regional clinical operations, focusing on team performance, resource allocation, care coordination, and operational initiatives.

• Promote quality outcomes, member satisfaction, and the achievement of organizational objectives.

• Ensure clinical quality, regulatory compliance, performance monitoring, and ongoing improvement efforts.

• Supervise personnel, perform audits and reporting, and enhance processes.

• Construct and nurture high-performing clinical teams.

• Cultivate relationships with health plans, providers, clients, and internal stakeholders.

• Provide leadership and oversight for integrated utilization management and care management services aimed at members with substance use disorders.

• Guarantee evidence-based, recovery-focused care.

• Act as a subject matter expert for intricate substance use disorder cases and for staff development initiatives.

⛳️ Requirements

• Possession of a current, active, and unrestricted license from a state or territory in the United States that allows independent practice with a legal scope permitting independent assessments.

• Eligible licenses include Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist, or Registered Nurse.

• For Registered Nurses, a Bachelor’s Degree in Nursing is mandatory.

• A minimum of 5 years of post-licensure experience in direct behavioral health care.

• At least 3 years of experience in a formal clinical supervisory role or demonstrated leadership capability.

• A minimum of 3 years of experience working with individuals diagnosed with substance use disorders in a clinical, care management, utilization management, or behavioral health context.

• Strong leadership and team management abilities, with experience in performance management.

• Proficiency in care management tools and models, including case review and audit methodologies.

• Knowledge of and ability to implement care management principles and concepts.

• Extensive clinical knowledge base.

• Capacity to pass background checks upon hiring and throughout employment, which may include criminal records, sex offender status, sanctions, education, employment, drug screening, and E-Verify checks.

• High-speed internet service with a minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds.

• A quiet workspace with minimal background noise for calls.

• Self-motivated and capable of leading a team toward achieving organizational objectives.

• Ability to engage a diverse range of individuals and exhibit excellent organizational skills.

• Demonstrated interest in professional development through specialization, certification, and/or advanced degrees.

🏝️ Benefits

• Annual performance-based, discretionary incentive.

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with a competitive employer match.

• Company-paid life and disability insurance.

• Paid parental leave and wellness incentives.

• Generous paid time off, including volunteer time.

• Flexible spending accounts for healthcare and dependent care.

• Opportunities for professional development and tuition reimbursement.

• Remote work flexibility (dependent on the role).

• Provision of company equipment.

• Potential for significant personal and professional growth.