Manager, Client Success – Radiology

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the key liaison between Ventra Health and its clients, facilitating communication and the exchange of information.

• Oversee client accounts to enhance collections, deliver contracted management services where relevant, and minimize issues.

• Collaborate with patients, physicians, practice owners, managers, administrators, and other stakeholders to address escalated concerns.

• Conduct in-person meetings with clients to assess performance and ensure satisfaction.

• Serve as the primary contact for clients, coordinating internal issue resolution and follow-up communications.

• Organize and facilitate both external and internal meetings, prepare meeting materials, document minutes, and maintain Client Success records.

• Review operational workflow data and escalate any incomplete or delayed processes.

• Prepare and/or evaluate internal and external reports as well as ad hoc analyses.

• Analyze and monitor Client Success metrics, deliver client-specific reports, and implement escalation procedures to address concerns.

• Suggest process enhancements based on data analysis.

• Collaborate with finance, HR, credentialing, and compliance teams when Practice Administration services are utilized.

• Oversee or manage client payor contract negotiations and renewals with the Managed Care Team or designated payor contracting resources.

• Manage or supervise client quality programs and compliance training.

• Assist in the implementation of new clients.

• Mentor and support the development of assigned Client Success team members.

• Ensure adherence to relevant healthcare and security regulations by staff.

• Undertake special projects and other assigned tasks.

⛳️ Requirements

• High School Diploma or GED required.

• Bachelor’s Degree in business, healthcare management, or a related field is preferred.

• A minimum of three to five years (3-5) experience in healthcare, revenue cycle management, or a related field.

• Basic knowledge of medical billing and terminology.

• Capability to read, interpret, and apply state and federal laws, regulations, and policies.

• Ability to communicate effectively with a diverse range of personalities in a tactful and professional manner.

• Flexibility to work in a collaborative and fast-paced environment.

• Commitment to delivering high-quality service with meticulous attention to detail.

• Understanding and compliance with company policies and procedures.

• Demonstrated strong leadership and management abilities to guide, motivate, and set expectations for team members.

• Proficient in developing and delivering presentations.

• Strong knowledge in Revenue Cycle Management (RCM), accounting, and/or finance.

• Excellent customer service and client-facing skills.

• Effective judgment and problem-solving capabilities.

• Strong oral, written, and interpersonal communication skills.

• Exceptional time management, organizational, and decision-making skills.

• Proficient in Outlook and RCM software or equivalent workflow management tools.

🏝️ Benefits

• Performance-based incentive plan.

• Discretionary incentive bonus.

• Referral bonus.

• Reasonable accommodations for qualified individuals with disabilities.