Partnerships Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of key enterprise clients, generally with an ARR of $15M+ across 3–6 accounts

• Align the AI strategies of customers with their business and clinical objectives

• Cultivate and maintain trusted partnerships with C-suite executives

• Create a unified vision, define success metrics, and ensure long-term alignment

• Facilitate Quarterly Business Reviews (QBRs), Executive Steering Committees, and annual planning sessions

• Collaborate with regional Customer Success Managers, Sales, Product, and Delivery teams

• Achieve renewals and uncover growth opportunities by demonstrating ROI and fostering strategic partnerships

• Advocate for customer perspectives within Product, Marketing, and Leadership

• Guide CSMs on strategic planning, executive engagement, and value realization

• Promote retention, expansion, executive alignment, adoption, measurable value realization, customer advocacy, and internal collaboration

⛳️ Requirements

• Minimum of 7 years of experience in Customer Success, Strategic Account Management, or Consulting

• Proven experience in leading enterprise healthcare or SaaS partnerships within rapidly growing environments

• Demonstrated success in managing complex, multi-million-dollar accounts in healthcare technology or enterprise software

• Outstanding communication and relationship-building abilities with C-suite stakeholders

• Capability to link technology adoption with measurable business results and ROI

• Established record of collaboration across Product, Sales, and Delivery teams

• Proven history of success in renewals, adoption, and expansion within strategic enterprise accounts

• Bachelor’s degree is mandatory

• Advanced degree (MBA, MHA, MPH) is preferred

🏝️ Benefits

• A comprehensive range of medical, dental, and vision benefits

• Stock options available for all full-time employees

• Flexible time off policy without limits on vacation accrual, coordinated with managers and teams

• 401(k) plan with company matching

• Life insurance coverage

• Long-term and short-term disability benefits

• Opportunity to directly enhance medical care and influence patient outcomes

• Remote-first work environment