Associate Director – Success Manager, Government

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Lead, manage, and enhance a team of Customer Success Managers catering to Federal segment clients.

• Propel revenue growth through efficient support for sellers and customers.

• Ensure exceptional customer service and satisfaction levels.

• Guide the team to surpass customer experience targets while effectively managing personnel within the Public Sector Federal Segment.

• Analyze data to create and implement strategies for revenue generation and continuous improvement.

• Oversee daily Ordering, Pricing, and Contracting support tasks to meet revenue objectives and minimize costs.

• Establish strategic policies and initiate innovative programs in technology, corporate compliance, training, and workforce planning.

• Collaborate with various business areas to promote strategic alignment and facilitate change management.

• Maintain robust relationships with domestic and international vendors.

• Supervise the Federal CSM team, manage support requests, delegate tasks, and ensure compliance with company policies.

⛳️ Requirements

• Public Trust clearance is mandatory.

• A minimum of 5 years of relevant experience is required.

• Strong knowledge of products and pricing is essential.

• Experience within the Public Sector is highly preferred.

• A Bachelor's degree (BS/BA) is desirable.

• Capability to oversee a team of Federal Customer Success Managers.

• Ability to manage extensive and complex business-to-business sales offload operations.

• Proficiency in exercising judgment and resolving intricate issues.

• Ability to influence decisions regarding hiring, termination, disciplinary actions, and promotions for team members.

🏝️ Benefits

• Medical/Dental/Vision coverage.

• 401(k) plan.

• Tuition reimbursement program.

• Paid Time Off and Holidays (minimum of 23 vacation days annually and 9 company-designated holidays).

• Paid Parental Leave.

• Paid Caregiver Leave.

• Additional sick leave beyond state and local legal requirements may be available, but it is unprotected.

• Adoption Reimbursement.

• Disability Benefits (both short term and long term).

• Life and Accidental Death Insurance.

• Supplemental benefit programs including critical illness, accident hospital indemnity, and group legal services.

• Employee Assistance Programs (EAP).

• Comprehensive employee wellness programs.

• Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phones.