Manager, Client Services

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee the accounts of various client service programs or manage a significant national program.

• Foster and maintain relationships with clients, client brokers, and key vendors.

• Supervise the procedures and processes that impact customer satisfaction and client retention.

• Conduct client renewals and prepare Client Service Instructions for designated clients.

• Organize pricing and finalize location coding parameters.

• Prepare and distribute stewardship reports and other relevant documentation.

• Manage client invoicing, audits, and follow up on accounts receivable.

• Educate clients regarding loss data and cost drivers affecting their assigned programs.

• Coordinate project activities and serve as the primary contact for clients.

• Identify customer satisfaction issues and pursue cross-selling opportunities.

• Manage client contracts efficiently.

• Implement company personnel policies and adhere to staffing and training standards.

• Conduct interviews, hire staff, create performance development plans, and lead performance discussions.

• Provide support, guidance, leadership, and motivation to team members.

• Contribute to the organization’s quality programs.

• Execute additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree from an accredited college or university is preferred.

• Must be a colleague pursuing CPCU, AIC, ARM, or another related designation.

• A minimum of eight (8) years of relevant experience or an equivalent combination of experience and education is required, including at least three (3) years as an Account Representative OR five (5) years of adjuster experience with one (1) year in a supervisory role.

• Strong knowledge in one of the following areas: workers compensation, liability, and disability claims management.

• Comprehensive understanding of client location coding parameters, banking methodologies, and claims operating systems.

• Exceptional oral and written communication skills, including proficiency in presentations.

• Proficient in PC usage, including Microsoft Office applications.

• Strong analytical and interpretive skills.

• Excellent organizational abilities.

• Outstanding interpersonal skills.

• Strong negotiation and facilitation skills.

• Capability to work effectively in a team environment.

• Ability to manage conflict and tackle challenging issues in a fast-paced setting.

• Aptitude to meet or exceed performance competencies.

• Willingness to travel as necessary.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401k with matching contributions

• Paid Time Off (PTO)

• Disability insurance

• Life insurance

• Employee assistance programs

• Flexible spending or health savings account options

• Additional voluntary benefits available

• Reasonable accommodations provided where applicable and appropriate