Client Services Executive

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Facilitate the implementation of the strategic plan by converting it into operational tasks and priorities.

• Modify the plan as the client’s goals or circumstances evolve.

• Act as the primary liaison for the client regarding daily account operations, ensuring clear, proactive, and consultative communication.

• Gain a thorough understanding of each client's business, goals, stakeholders, and history, keeping the account context current.

• Convert client requirements into clear, detailed, and contextualized briefs.

• Collaborate with project management to synchronize priorities, deadlines, and modifications.

• Protect contract scope and ensure profitability.

• Organize and conduct regular performance review meetings with clients.

• Document and follow up on decisions, outstanding items, and commitments.

• Assess account health, satisfaction levels, retention rates, and cancellation risks.

• Collect feedback and assist in developing recovery plans and renewals.

• Spot opportunities to broaden solutions, including upselling and cross-selling.

⛳️ Requirements

• Minimum of 3 years experience in client services, ideally within a digital marketing agency.

• Conceptual understanding of paid media, SEO, content creation, social media, and CRM systems.

• Proficient in preparing briefs and leading client meetings.

• Excellent command of Portuguese, with strong writing and copyediting skills.

• Exceptional verbal communication capabilities and confidence in managing challenging conversations and negotiating priorities.

• Familiarity with scope, deadlines, and delivery capacity.

• Ability to analyze marketing metrics and reports.

• Experience working remotely.

• Proficient in Google Workspace and project management tools.

• Background in Customer Success or client portfolio management.

• Understanding of marketing planning, objectives, KPIs, and targets.

• Knowledge of RevOps and the integration of marketing, sales, and retention efforts.

• Certification in digital marketing or Customer Success is preferred.

• Experience in identifying upselling and cross-selling opportunities.

• Familiarity with AI tools and automation.

• Knowledge of RD Station Marketing, RD Station CRM, or similar marketing automation and CRM platforms.

• A university degree is an advantage.

• 5–10 years of professional experience.

🏝️ Benefits

• Additional income through a referral program.

• Monthly bonus linked to role performance.

• Growing annual bonus based on tenure, with the first payment after two years with the company.

• A day off for your birthday or a day of your choice.

• Monthly home-office stipend.

• Caju Card (VISA), providing flexible meal and food benefits.

• Caju Mais Wellhub access for you and up to three family members.