Manager, Client Project Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage client project management operations for TELUS Health Payvider solutions.

• Ensure a successful end-to-end client implementation that aligns with specifications and strategic timelines.

• Lead, coach, mentor, and provide support to Client Project Managers.

• Establish and uphold project delivery frameworks, governance, standardized templates, and reporting protocols.

• Oversee project intake, resource allocation, capacity planning, and workload distribution.

• Offer executive visibility into implementation progress, operational risks, project health, KPIs, and resource utilization.

• Collaborate with national peer managers to align delivery strategies and enhance resource optimization.

• Work closely with Sales, Product Management, Data Migration, and Customer Success teams to eliminate operational barriers and facilitate smooth transitions.

• Promote continuous improvement, standardize implementation frameworks, and implement metrics-driven feedback mechanisms.

• Assess and prioritize project assignments based on strategic significance and team capacity.

⛳️ Requirements

• Demonstrated experience leading and mentoring a team of project management professionals in an enterprise setting.

• 5-10 years of progressive leadership experience managing complex client implementation programs and cross-functional teams.

• Bachelor's degree in Information Systems, Health Sciences, Business Administration, or equivalent practical experience.

• Proficiency in program and project management methodologies, project delivery standards, governance, and resource allocation models.

• Strong analytical, problem-solving, and decision-making capabilities.

• Proven success in managing cross-functional stakeholders, including Sales, Product Management, Data Migration, and Customer Success leaders.

• Exceptional skills in executive presentation, communication, and interpersonal relations.

• Customer-focused mindset with experience in managing executive client relationships and onboarding expectations.

• Self-motivated leadership ability in fast-paced environments.

• PMP certification is regarded as an asset.

• Bilingual proficiency in English and French is considered an asset.

🏝️ Benefits

• Competitive salary and bonus structures.

• Minimum of 3 weeks of vacation.

• Flexible benefits plan.

• Flexibility to work in-office, virtually, or a combination of both, depending on the role's requirements.

• Generous company-matched pension program.

• Share purchase program.

• Opportunities to contribute to the communities in which we work, live, and serve.

• Career advancement and learning & development opportunities.